Job Description

At the Sydney, we are looking for a Hotel Front Desk Agent to serve as our guests with a passion for customer service and hospitality, ensuring our guests enjoy a satisfying.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you!

Requirements for the role -

High School Diploma or equivalent preferred Customer service skills, outgoing personality Team player, ability to work collaboratively with other staff Task-driven individual Proficient in English (oral/ written), Bilingual is an asset Front Desk/ Customer Service experience is an asset Basic bookkeeping Strong organizational skills Flexible schedule Knowledge in Microsoft & Excel Excellent at multitasking
Responsibilities -

Register & direct guests to their assigned rooms Accommodate guest requests Communicate with hotel staff on the status of guest rooms Upselling guest rooms and promoting hotel services Schedule services for guests Recommendation for guests' trips Handling debit machine /cash payments Maintain a clean and neat front desk area Work under minimal supervision Can multitask many duties Make on-the-spot decisions Dealing with guest issues and complaints Handling phone and email bookings
Job Type: Part-time

Pay: From $16.00 per hour

Schedule:

8 hour shift Day shift Holidays Night shift Weekends as needed
Experience:

customer service: 2 years (preferred)
Licence/Certification:

CPR Certification (preferred)
Work Location: In person

Application deadline: 2025-05-06