Front Desk Agent Job in Fairholm Boutique Inns

Front Desk Agent

Charlottetown, PE, CA, Canada

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Job Description

Front Desk employees serve as the first point of contact for our hotel guests. They are key to ensuring a high end guest experience. Duties including answering phone calls, greeting guests, and overseeing reservations. Front Desk agent also help with planning guests trips on the Island, so having a strong understanding of PEI is an asset.

Our primary shift work for this position will be 3pm-11pm. It should be noted that it would be helpful to be a resident of Charlottetown.

Responsibilities:

Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. Answer all client questions and incoming calls. Understand and manage third party booking sites such as booking.com and Expedia Redirect phone calls to the appropriate department and take down messages. Helping take guest luggage up flights of stairs Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. Maintain records and files.
Requirements:

High school diploma or relevant qualification.

A minimum of 1 years' proven experience in a similar role. Good understanding of office administration and basic bookkeeping practices. Superb written and verbal communication skills. Excellent organizational and multi-tasking abilities. Strong knowledge of MS Office programs.
Please visit our website at www.fairholminn.com to get more information about our boutique hotel property.

Job Types: Full-time, Seasonal
Contract length: 3 months

Pay: $18.00-$20.00 per hour

Additional pay:

Tips
Schedule:

8 hour shift Evening shift Monday to Friday Night shift Weekends as needed
Experience:

Customer service: 1 year (required)
Work Location: In person

Expected start date: 2025-06-30

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