Job Description

Job Summary

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a positive attitude, and the ability to handle multiple responsibilities efficiently. Previous hotel or hospitality experience is preferred but not required, as training will be provided. Multilingual and bilingual abilities are a plus, helping us serve a diverse guest population.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems to answer inquiries, make reservations, and provide information Handle guest requests promptly and professionally to ensure a high level of guest satisfaction Maintain accurate records of guest information and reservations in the property management system Provide information about hotel amenities, local attractions, and services to enhance guest experience Ensure the front desk area is clean, organized, and welcoming at all times Collaborate with housekeeping, maintenance, and other departments to address guest needs efficiently Uphold phone etiquette standards when communicating with guests and team members

Skills

Strong customer service skills with a friendly and approachable demeanor Excellent communication skills, both verbal and written Ability to operate multi-line phone systems efficiently Proficiency in front desk operations within a hospitality environment Bilingual or multilingual abilities are highly desirable to assist diverse guests Knowledge of hotel procedures, guest services, and hospitality best practices is preferred Ability to handle stressful situations calmly and professionally Attention to detail and organizational skills to manage reservations and guest information accurately
This position offers an excellent opportunity for individuals passionate about hospitality to develop their skills in a dynamic environment. We value professionalism, enthusiasm, and a commitment to delivering outstanding guest experiences.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Vision care
Experience:

hotel front desk: 1 year (required)
Work Location: In person