Job Description

Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role requires excellent communication skills, a positive attitude, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist a diverse guest population. Previous hotel or hospitality experience is preferred but not mandatory, as training will be provided.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems to handle reservations, inquiries, and guest requests Provide exceptional guest services, including answering questions and resolving issues promptly Maintain accurate records of guest information and reservations using front desk software Handle guest complaints professionally and escalate issues when necessary Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained Promote hotel amenities and services to enhance guest experience Ensure the front desk area remains organized, clean, and welcoming at all times

Requirements

Previous experience in front desk operations or hospitality preferred but not required Excellent phone etiquette and strong customer service skills Ability to communicate effectively in English; bilingual or multilingual skills are a plus Familiarity with multi-line phone systems and guest management software is advantageous Strong organizational skills with attention to detail Professional appearance and demeanor suitable for a hospitality environment Ability to handle high-pressure situations with patience and professionalism Flexibility to work various shifts, including evenings, weekends, or holidays if needed
Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Vision care
Work Location: In person