Job Description

Company Overview

Canmore Downtown Hostel Ltd. is a vibrant and modern accommodation nestled in the breathtaking Albertan Rocky Mountains. With a proud reputation for hospitality, we welcome travelers from around the globe to experience our unique environment, surrounded by stunning nature and a variety of shops and restaurants.

Summary

We are seeking a dedicated Front Desk Agent to join our team at Canmore Downtown Hostel. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. Your contributions will enhance our guests' experiences in this beautiful location.

Responsibilities

Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere. Manage the check-in and check-out processes efficiently while maintaining accurate records. Respond to guest inquiries and provide information about the hostel's amenities and local attractions. Handle reservations, cancellations, and modifications with attention to detail. Assist with data entry tasks related to guest information and bookings. Maintain cleanliness and organization of the front desk area. Address guest concerns or complaints promptly to ensure satisfaction.

Requirements

Previous experience in a front desk or customer service role is preferred. Strong organizational skills with attention to detail. Excellent phone etiquette and communication skills. Ability to work in a fast-paced environment while maintaining professionalism. Familiarity with computer systems for booking management is an asset.
If you have a passion for hospitality and enjoy working in a dynamic environment, we invite you to apply for the Front Desk Agent position at Canmore Downtown Hostel. Join us in creating memorable experiences for our guests!

Job Type: Seasonal
Contract length: 3 months

Pay: Up to $20.00 per hour

Expected hours: 35 - 44 per week

Benefits:

On-site parking
Work Location: In person

Application deadline: 2025-08-19
Expected start date: 2025-08-17