Job Description

Job Summary

We are looking for a friendly and reliable

Front Desk Agent

to join our team. In this role, you will be the first point of contact for guests and play a key role in creating a positive experience for everyone who enters our facility. You will handle check-ins, reservations, and provide excellent customer service while maintaining a welcoming and organized front desk area.

Responsibilities

Greet guests upon arrival with a warm and friendly attitude. Check in guests promptly and efficiently, ensuring that all guest information is accurate. Handle reservations and assist with booking accommodations, providing guests with details about the services and amenities available. Answer guest inquiries, resolve issues, and provide information regarding the property and surrounding area. Manage guest check-outs, ensuring a smooth and efficient process. Operate the front desk's computer systems and phone lines, responding to calls and emails as needed. Assist with billing, payments, and ensuring guests' accounts are properly managed. Ensure the front desk and lobby areas are tidy and welcoming at all times. Provide recommendations on local attractions, restaurants, and other services. Follow company policies and procedures to ensure guest safety and satisfaction.

Experience

Previous experience in hospitality, customer service, or front desk roles is preferred. Strong communication skills and a customer-oriented attitude. Basic knowledge of office software, POS systems, and handling cash is a plus. Multitasking and problem-solving abilities are essential in a fast-paced environment. Bilingual or multilingual candidates are highly desirable to cater to a diverse clientele. Ability to work flexible hours, including evenings, weekends, and holidays.

Join our team as a Front Desk Agent, where your customer service skills and attention to detail will help create memorable experiences for every guest!

Job Types: Full-time, Part-time

Pay: From $23.00 per hour

Benefits:

Designated paid holidays Discounted or free food Flexible schedule Store discount Vision care
Education:

DCS / DEC (preferred)
Language:

English (preferred)
Work Location: In person