Job Description

JOB REQUIREMENTS:

Excellent customer service. Adaptable to change and be able to handle multiple priorities under pressure. Eager and focused to exceed guest expectations. Exceptional conflict resolution, negotiation, and objection handling skills Able to respond quickly in a dynamic and changing environment Strong communication skills Strong computer knowledge (experience with Opera is an asset) Able to work both independently and a team environment Knowledge of Calgary, the tourist attractions Able to effectively communicate both verbally and in writing Opera experience required Class 5 Driver License

DUTIES:

Check guests in, issue room keys, provide information on hotel services and room location Ensure valid identification is taken from guests at check-in Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer all guest calls, messages, requests, questions or concerns Record guest preferences in the PMS system Check guests out, including resolving any late or disputed charges Accurately process all guest transactions using established procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior Must be available to work flexible shifts and weekends Drive airport shuttle Maintain cleanliness in the public area such as lobby, pool & washroom

Job Summary:

Maintain an inventory of vacancies, reservations and room assignments Register arriving guests and assign rooms Answer enquiries regarding hotel services by email Present statements of charges to departing guests and receive payment. Post all daily room and outstanding charges. Maintain a high standard of personal hygiene and appearance.
Job Types: Full-time, Part-time, Permanent

Pay: $15.50-$16.00 per hour

Schedule:

8 hour shift
Work Location: In person