Job Description

Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. This role is essential in delivering exceptional guest experiences and ensuring smooth hotel operations. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to handle guest inquiries with professionalism and efficiency. Hotel management experience are highly valued to enhance guest relations and communication.

Duties

Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage multi-line phone systems to handle reservations, inquiries, and guest requests Provide excellent guest services, addressing questions and resolving issues promptly Maintain accurate records of guest information and reservations using hotel management software Handle night audit procedures to ensure financial accuracy and reporting Assist guests with concierge services, including booking transportation, dining, or local attractions Ensure the front desk area is organized, clean, and welcoming at all times Collaborate with housekeeping and maintenance teams to address guest needs efficiently Uphold phone etiquette standards when communicating with guests and vendors

Requirements

Previous experience in hospitality management or hotel front desk operations preferred Strong customer service skills with a focus on guest satisfaction Bilingual or multilingual abilities are a plus to serve diverse guests effectively Knowledge of hotel management systems and multi-line phone systems is desirable Excellent communication skills, including professional phone etiquette Ability to handle night audit responsibilities if required Hospitality or resort experience is advantageous but not mandatory Must be able to work flexible hours, including nights, weekends, or holidays as needed Demonstrated ability to manage guest relations with professionalism and courtesy
Job Types: Full-time, Part-time

Pay: From $17.60 per hour

Expected hours: 24 - 40 per week

Work Location: In person