Job Description

Job Summary

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A background in hospitality is preferred, and multilingual candidates are highly encouraged to apply.

Responsibilities

Greet guests warmly upon arrival and provide them with information about hotel services and amenities. Manage check-in and check-out processes efficiently while ensuring accuracy in guest billing. Answer phone calls promptly, demonstrating excellent phone etiquette and addressing inquiries or concerns effectively. Assist guests with reservations, modifications, and cancellations while maintaining a high level of customer service. Handle guest complaints or issues with professionalism and resolve them to ensure guest satisfaction. Maintain the front desk area in an organized manner, including managing supplies and promotional materials. Collaborate with housekeeping and maintenance teams to ensure that guest rooms meet quality standards. Process payments and maintain accurate records of transactions in the hotel management system.

Requirements

Previous experience in a front desk or customer service role within the hospitality industry is preferred. Strong communication skills with the ability to interact effectively with diverse guests; multilingual or bilingual skills are a plus. Proficiency in using phone systems and hotel management software is desirable. Excellent problem-solving abilities and a commitment to providing outstanding guest services. Ability to work flexible hours, including weekends and holidays as needed. A friendly demeanor with a professional appearance that reflects the hotel's standards.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types: Full-time, Part-time, Seasonal

Pay: $17.00 per hour

Expected hours: 35 - 45 per week

Benefits:

On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Morning shift
Work Location: In person