Job Description

Job Title: Front Desk Administrator

Location: Toronto, ON

Job Type: Full-Time / Part-Time

Reports To: Clinic Manager

About Us:

We are a well-established private surgical clinic in Toronto, specializing in cosmetic and bariatric procedures. Our clinic is committed to delivering exceptional patient care through a collaborative and professional team environment.

Job Summary:

We are looking for a highly organized and patient-focused Front Desk Administrator to join our team. This role is responsible for a combination of administrative, clinical coordination, and patient service duties. You will be the first point of contact for patients and play a key role in maintaining efficient clinic operations.

Key Responsibilities:

Administrative & Front Desk Duties:

Answer and manage incoming phone calls, emails, voicemails, and text messages Greet and check in patients for in-person, surgical, and virtual appointments File, scan, upload, and manage medical documentation Maintain accurate patient records and system entries Respond to patient inquiries and manage document requests
Patient Coordination:

Prepare patients for consultations and procedures Support patient flow by coordinating with clinical staff and surgeons Track surgical schedules and confirm required documentation is complete Assist with day-of-surgery preparation, including forms, labels, and materials
Scheduling & Consult Coordination:

Book and confirm appointments, consultations, and follow-ups Ensure patient forms and assessments are completed in advance Maintain internal scheduling systems and platforms Communicate with patients via phone, email, or video platforms
Anesthesia & OR Coordination:

Schedule and update operating room (OR) bookings Coordinate anesthesia consultations and availability Communicate with anesthesiologists, patients, and surgical teams Adjust bookings and staff calendars as needed
Financial & Office Operations:

Process payments (credit, debit, e-transfer, financing platforms) Issue invoices and receipts Accept and manage mail, deliveries, and shipments Maintain a clean and secure front desk area
Team & Training Support:

Participate in team meetings and staff onboarding Organize internal training sessions and vendor visits Help maintain updated schedules and training resources

Qualifications:

1-2 years of experience in a medical or surgical clinic preferred Excellent communication, multitasking, and problem-solving skills Familiarity with handling sensitive health information (PHIPA compliance) Ability to work independently and as part of a multidisciplinary team Comfortable using EMRs, spreadsheets, and scheduling platforms

What We Offer:

Supportive and collaborative team environment Ongoing training and growth opportunities A chance to contribute meaningfully to patient care and clinic success

To Apply:

Please submit your resume and a brief cover letter outlining your interest in the role. We appreciate all applications; however, only candidates selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: $20.00-$26.00 per hour

Benefits:

On-site parking
Language:

English (preferred)
Work Location: In person