Job Description

RPR Heating and Air Conditioning Ltd. is looking for a smart, detail-oriented

Front Desk Administrator

to join our growing team. This role is ideal for someone who is highly organized, takes pride in accurate work, and enjoys being the friendly first point of contact for customers.

If you're intuitive, accountable, and strong with administrative tasks -- especially billing -- we want to hear from you.

What You'll Do

Greet walk-in customers and answer a high volume of incoming calls. Schedule service and installation appointments. Prepare, review, and finalize customer invoices with a high level of accuracy. Verify technician notes, pricing, and warranty details before billing. Maintain organized customer records and assist with rebates, warranty submissions, and maintenance plans. Provide general office support including filing, scanning, and supplies management. Assist management with administrative tasks as needed.

What We're Looking For

Strong attention to detail and accuracy -- you catch mistakes before they become problems. A proactive, intuitive thinker who takes ownership of their work. Excellent communication and customer service skills. Ability to stay organized and focused in a fast-paced environment. Proficiency in Microsoft Office, especially Excel. Previous office or administrative experience preferred. Experience with service software is an asset.

Schedule

Monday to Friday 8 hours per day (full-time, on-site)

Compensation & Benefits

Range: $22-30, depending on experience Extended health, dental, and vision benefits Supportive team culture + regular staff appreciation events

We're on a fast track and we're looking for runners. So, if this sounds like the position for you, we look forward to receiving your application! Please email only, we are not accepting phone calls regarding this position.

Job Type: Full-time

Pay: $22.00-$30.00 per hour

Benefits:

Company events Dental care Extended health care On-site parking Paid time off Vision care
Application question(s):

This role requires high attention to detail. Please include the word "maple" in your answer so we know you've read this posting carefully
Education:

Secondary School (required)
Experience:

Office administration: 1 year (preferred) Customer service: 5 years (preferred)
Location:

Penticton, BC (preferred)
Work Location: In person