Job Description

Job description

Why work with us

and no one else:

Opportunity for additional hours and long term growth within the company Work with a highly motivated team with high-fives,

laughs

, team activities, sporting events, and team building nights. Paid time off for self-care, family, friends, travel Ongoing support in developing your personal and professional

growth

We believe in career development...DEVELOPING YOU!

Job Overview

We are seeking a dedicated and experienced Patient Experience Coordinator to lead our efforts in enhancing patient satisfaction and ensuring a positive experience within our Multidisciplinary office. The ideal candidate will possess strong administrative skills and a thorough understanding of some medical terminology, electronic medical records, and front desk operations. This role will requires a proactive individual who can effectively manage patient interactions and streamline office processes to improve overall service delivery as growth is foreseen within this position from a Patient Experience Coordinator to Patient Experience Coordinator LEAD

Responsibilities

- Greet and assist visitors in a professional and courteous manner.

-Manage incoming calls

-Perform data entry tasks accurately and efficiently, maintaining organized records.

-Provide clerical support, including third party billing, scanning, and document preparation.

- Utilize JANE APP for scheduling appointments, managing calendars, and creating documents.

-Assist with customer service inquiries, ensuring a positive experience for all clients.

- Maintain a clean and organized reception area to create a welcoming environment.

-Collaborate with team members to support various administrative functions as needed.

-Oversee daily operations of the front desk and administrative functions to ensure smooth patient flow.

-Analyze patient feedback and performance metrics to identify areas for improvement.-Maintain knowledge of third party insurances and office procedures to assist staff as needed.

-Ensure the effective use of phone systems for efficient communication with patients.

Requirements

Previous experience in office setting is preferred. Proficiency in electronic medical records systems such as JANE APP and Google is highly desirable. Strong administrative skills with a focus on office management and patient relations. Familiarity with medical terminology relevant to Multidisciplinary practices. Excellent ENGLISH communication skills, both verbal and written, with the ability to interact effectively with patients and staff.

Ability to multitask in a FAST-PACED environment while maintaining attention to detail

. Strong problem-solving skills and a commitment to improving patient experiences.

Multitasking Abilities are required

Experience managing phone systems for effective patient communication is an asset.
If you are passionate about enhancing patient experiences in a healthcare setting and possess the required skills, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Health spending account Casual dress Paid time off Store discount
Schedule:

6-8 hour shift Holidays FULL-TIME
Education:

Secondary School (preferred)
Experience:

receptionist: 2 year (required)
Work Location: In person

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Benefits:

Casual dress Company events Extended health care
Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (required)
Work Location: In person