Job Description

We are looking for an individual that can provide excellent customer service as a front counter salesperson with the potential of a management role.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately you will ensure that customers leave our store satisfied and you will contribute to the store\xe2\x80\x99s profitability.

Requirements

• Ability to work in a fast paste environment
• Basic math skills and computer program knowledge
• Excellent communication skills
• Effective teamwork and collaboration
• Capable of building trusting relationships with customers
• Familiarity with consumer behaviour principles
• Ability to work in a standing position for extended periods
• Being good at effective problem solving, planning, and organizing
• A welcoming and content attitude

Responsibilities

• Greet and direct customer
• Answer incoming calls while handling customers inquiries, concerns, or questions
• Make sure customers have a positive visit to our store
• Gain knowledge with products and stay up-to-date with new products, services and tire/rim inventory
• Manage returns of merchandise
• Resolving customers complaints or issues with speed and professionalism
• Manage database records and keep all customer accounts up-to-date with keywords/notes
• Coordinate with the Retail Sales Representatives team to provide excellent customer service
• Provide customer feedback to the Store Manager
• Provide accurate information ( product features, pricing and after-sales services)
• Strong personal commitment to health and safety.

Kal Tire offers

• Competitive wage of $20/hr
• An accelerated training program will be provided
• Incentive Program \xe2\x80\x93 Additional income may be obtained through our Incentive Program which recognizes performance output
• Technology \xe2\x80\x93 We grant everyone access to the newest tools and technology in manufacturing equipment, allowing all of our team members to gain the newest skills in today\xe2\x80\x99s market

Solving our customers\' automotive challenges and making a positive impact - It\'s how we roll, and it\'s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we\'ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire\'s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.

Kal Tire