Job Description

Position: French Bilingual Consumer Support Representative
Location: Vaughan
If you are meticulous and organized, detailed oriented, customer centric and believe that you can contribute and make a difference, Quantum would like to hear from you.Quantum Management Services is looking for a French Bilingual Consumer Support Representative for our client in the Manufacturing Industry. This is a permanent full-time role in Concord.
Responsibilities involve:- Receive and respond via phone, live chat and email, everyday acting as the first point of contact for customers regarding various company products.
- Respond to escalated consumer inquiries via phone, internet, email, written letters, chat, social media, and warranties.
- Order processing with high accuracy and speed according to internal and external customer request.
- Follow up with customers on outstanding orders.
- Communicate effectively with customers throughout the order process and related activities, ensuring that customers are kept informed of order status and ship dates.
- Maintain a professional level in all customer and sales personnel contacts.
- Manage full suite of order processing duties.
- Perform continuous improvement / optimization of order fulfillment process, analyze metrics to provide insight and recommendations to improve organizations profitability and margin.Our client is looking for:- Must have Customer Service/Order Entry experience.
- Full cycle order entry to include warranties, returns and claims.
- Strong communication skills both verbally/written in French.
- Must be able to go onsite.
- Strong computer skills MS Office etc. and access to a strong internet connection/computer.
- Ability to communicate effectively.
- Strong organizational and time management skills.
- Ability to build strong relationships, be flexible and problem-solving skills.If you think you are the right candidate for the role, please email your updated resume in Word to Karen Thomas at karen.thomas@quantum.ca.
REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We\'re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.Services de Gestion Quantum Lt\xc3\xa9eFounded in 1968 in Montr\xc3\xa9al, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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