Job Description

Job Requisition ID: 9991

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Travel not required

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): CBC

Salary: Our salaries generally range from $ 51261.66 to $ 64077.07 and are based on qualifications and experience.

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that\'s committed to making a real difference and be part of something meaningful.

What\'s in it for you

We\'ve got the purpose, the people and the perks you need for a fulfilling career. Here\'s what you get when you\'re a contract employee:

• 3 weeks of accrued vacation.
• Annual individual performance bonus.
• Support in your personal and professional growth with training, mentorship and more - because when you thrive, we thrive.
• An inclusive workplace culture and environment with Employee Resource Groups and more.
• A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region\'s office at a minimum of 4 times a month.

About the role:

Join the Homeowner Underwriting team, in the Underwriter Support Representative position. In this role, you will provide superior quality service through the delivery of consistent and accurate advice to clients and stakeholders using an in-depth knowledge of CMHC\'s mortgage insurance products, policies, processes, and guidelines. You will assist in processing applications and support the team with administrative tasks.

This is a temporary position of a duration of 12 months.

What you\'ll do:

• Respond to inquiries primarily from incoming telephone calls from various clients and stakeholders on topics such as mortgage insurance products, guidelines, policies and processes.
• Support the underwriting team with administrative tasks
• Assess needs and offer advice, support and alternative solutions to clients and stakeholders.
• Provide policy interpretation specific to the client\'s inquiry.
• Assist stakeholders with submitting mortgage loan insurance applications, including providing solutions to submission errors and processing manual applications.
• Process and make decisions on progress advance requests within risk assessment authorities.
• Request and monitor appraisal requests.
• Ensure service level commitments are met.

What you should have:

• Post-secondary education in administration.
• A minimum of one year of experience in the mortgage/lending industry.
• Demonstrated experience in client service.
• Excellent oral and written communication skills in both official languages (French and English).
• Strong time management, prioritization and organizational skills.An ability to listen to client\'s needs in order to customize the response and provide advice to reflect the specific situation.
• An ability to work in a fast-paced environment.
• Availability to work shifts, including Saturdays.

It would be great if you also had:

• Work experience in a call centre environment.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We\'re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don\'t worry - we\'re always posting new positions, so don\'t hesitate to give it another shot. We\'re excited to see what you bring to the table this time around!

Canada Mortgage and Housing Corporation