Job Description

Bilingual Dealer Support Representative/Repr\xc3\xa9sentant bilingue de l\'assistance aux concessionnairesOntarioCustomer Service - Customer Service /Full-Time /HybridTRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform\'s suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync\'s diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada\'s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit to learn more..About DealertrackDealertrack Canada is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Dealertrack Canada serves dealers, lenders, OEMs (Original Equipment Manufacturers), third-party retailers, agents, and aftermarket providers with its comprehensive set of solutions including Sales/F&I products; market data for dealers, lenders, and OEMs; and digital document services. Dealertrack Canada is a subsidiary of Trader Corporation. For more information about Dealertrack Canada, visit .The Dealer Support Representative will respond to inbound telephone calls and e-mails from dealerships, assist in troubleshooting and resolving inquiries, provide supplementary training related to Dealertrack Canada products and services, and knowledgeably discuss the benefits and features of any of the DT-suite of products.Key Responsibilities:\xef\x82\xa7Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products\xef\x82\xa7Effectively triage, troubleshoot, and diagnose potential issues and provide the appropriate resolution or \'workaround\' to the reporting party\xef\x82\xa7Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products\xef\x82\xa7Communicates effectively and with regularity customer/partner feedback received related to the Dealertrack Canada services and/or products\xef\x82\xa7Effectively escalate and communicate systemic issues when needed to ensure internal/external \'Service Level Agreements\' are delivered as committedQualification:

• +2 years of experience in a customer service environment.

• College diploma or BA in relevant field, or an equivalent combination of experience and training

• Exceptional communication skills (oral and written)

• Finance and/or automotive experience is an asset.

• Ability to prioritize workload according to demands, and demonstrated ability to multi-task

• Demonstrated ability to problem-solve with critical and analytical thinking

• Excellent decision making, follow-up, and organizational skills

• Technical experience supporting a web-based or client-based application a definite asset

• Proficiency in a windows environment.

• Competent in the use of MS Word, Excel, and Outlook

• Language: English and French required

• Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.

\xc3\x80 propos de DealertrackDealertrack Canada est le principal fournisseur de solutions logicielles et de services en ligne pour tous les principaux segments de l\'industrie de la vente au d\xc3\xa9tail d\'automobiles, de bateaux, de v\xc3\xa9hicules r\xc3\xa9cr\xc3\xa9atifs, de motocyclettes et de sports motoris\xc3\xa9s. Dealertrack Canada dessert les concessionnaires, les pr\xc3\xaateurs, les OEM (Original Equipment Manufacturers), les d\xc3\xa9taillants tiers, les agents et les fournisseurs du march\xc3\xa9 secondaire avec son ensemble complet de solutions comprenant des produits de ventes/F&I, des donn\xc3\xa9es de march\xc3\xa9 pour les concessionnaires, les pr\xc3\xaateurs et les OEM, ainsi que des services de documents num\xc3\xa9riques. Dealertrack Canada est une filiale de Trader Corporation. Pour plus d\'informations sur Dealertrack Canada, visitez .Description du posteLe repr\xc3\xa9sentant du soutien aux concessionnaires r\xc3\xa9pondra aux appels t\xc3\xa9l\xc3\xa9phoniques entrants et aux courriels des concessionnaires, aidera \xc3\xa0 d\xc3\xa9panner et \xc3\xa0 r\xc3\xa9soudre les demandes, fournira une formation suppl\xc3\xa9mentaire sur les produits et services de Dealertrack Canada, et discutera en connaissance de cause des avantages et des caract\xc3\xa9ristiques de l\'un ou l\'autre des produits de la gamme DT.Principales responsabilit\xc3\xa9s :\xef\x82\xa7Interact (principalement par t\xc3\xa9l\xc3\xa9phone) avec les parties prenantes internes et externes, y compris les concessionnaires, les pr\xc3\xaateurs ou les partenaires strat\xc3\xa9giques, afin de fournir et de traiter les informations en r\xc3\xa9ponse aux demandes de renseignements, aux pr\xc3\xa9occupations et aux demandes li\xc3\xa9es aux services et/ou aux produits de Dealertrack Canada.\xef\x82\xa7Effectively trier, d\xc3\xa9panner et diagnostiquer les probl\xc3\xa8mes potentiels et fournir la r\xc3\xa9solution appropri\xc3\xa9e ou la \xc2\xab solution de rechange \xc2\xbb \xc3\xa0 la partie concern\xc3\xa9e\xef\x82\xa7Provides formation compl\xc3\xa9mentaire au personnel de la concession, au besoin par t\xc3\xa9l\xc3\xa9phone, concernant les services et/ou les produits de Dealertrack Canada\xef\x82\xa7Communicates efficacement et r\xc3\xa9guli\xc3\xa8rement les commentaires des clients/partenaires re\xc3\xa7us concernant les services et/ou produits de Dealertrack Canada\xef\x82\xa7Effectively escalader et communiquer les probl\xc3\xa8mes syst\xc3\xa9miques lorsque cela est n\xc3\xa9cessaire pour s\'assurer que les \xc2\xab accords de niveau de service \xc2\xbb internes/externes sont respect\xc3\xa9s.Qualification :-+2 ans d\'exp\xc3\xa9rience dans un environnement de service \xc3\xa0 la client\xc3\xa8le.-Dipl\xc3\xb4me universitaire ou licence dans un domaine pertinent, ou une combinaison \xc3\xa9quivalente d\'exp\xc3\xa9rience et de formation.-Comp\xc3\xa9tences exceptionnelles en mati\xc3\xa8re de communication (orale et \xc3\xa9crite).-Une exp\xc3\xa9rience dans le domaine de la finance et/ou de l\'automobile est un atout.-Capacit\xc3\xa9 \xc3\xa0 hi\xc3\xa9rarchiser la charge de travail en fonction des demandes et aptitude av\xc3\xa9r\xc3\xa9e \xc3\xa0 effectuer plusieurs t\xc3\xa2ches \xc3\xa0 la fois.-Capacit\xc3\xa9 d\xc3\xa9montr\xc3\xa9e \xc3\xa0 r\xc3\xa9soudre des probl\xc3\xa8mes en faisant preuve d\'esprit critique et analytique.-Excellentes comp\xc3\xa9tences en mati\xc3\xa8re de prise de d\xc3\xa9cision, de suivi et d\'organisation.-Une exp\xc3\xa9rience technique dans le support d\'une application bas\xc3\xa9e sur le web ou sur le client est un atout certain.-Ma\xc3\xaetrise de l\'environnement Windows.- Comp\xc3\xa9tence dans l\'utilisation de MS Word, Excel et Outlook-Langue : Anglais et fran\xc3\xa7ais requis-Comp\xc3\xa9tences techniques : Connaissance pratique de MS Office (Word, Excel, PowerPoint et Outlook), d\'Adobe et de Sales Systems.What\'s in it for you\xe2\x80\xa6-We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.Fitness and wellness-We provide discounts to nation-wide gyms, onsite gyms (when we\'re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.Benefits from Day 1-Gym discounts-Local in-office free gyms-Employee and Family Assistance program-Weekly virtual wellness events-Conferences & training budget-Regular internal training programsFinancial planning-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.Competitive salary-Annual bonus structure-3% CPP matching

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