Food Service Supervisor
Moncton, NB, Canada
Job Description
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Summary: This position involves the supervision of Team Member activities on shift to ensure that Wendys\xe2\x80\x99 standards around people, product, cleanliness and exceptional customer service are fulfilled.
Qualifications:
Previous experience in a supervisory role is an asset.- Previous experience in a customer service role.
- Thorough knowledge of Wendys products and procedures.
- Current certification in approved food safety training (ex. ServSafe) is an asset.
- Strong communication and interpersonal skills.
- Ability to adhere to policies and procedures.
- Able to operate effectively in a fast paced environment.
- Capable of multi-tasking.
- Be self-motivated, requiring little supervision.
- Have a positive Team-player attitude.
Primary Responsibilities:
Lead by example to demonstrate that the customer is top priority.- Maintain optimal customer service levels by aiding when and where needed and ensuring customers are served in a friendly, timely manner and resolving customer complaints and turning negative situations into positive ones.
- Upon request, conducts regular store walk-throughs.
- React immediately to issues requiring attention during the shift.
- Provide on-going specific direction to all Team Members.
- Encourage excitement and a fun work environment while motivating Team Members to meet store goals.
- Display knowledge of and works in compliance with Wendys operating, food safety, security, health and safety, and employment standards and applicable legislation.
- Ensures that all product and packaging is properly merchandised and stocked.
- Maintains operational efficiency through use of positioning charts and pre-rush checklists.
- Supervises Team Members to ensure primary and secondary duties are completed.
- Ensure all store policies are followed during the shift (Ex: cash policies, meal and break policies, food safety policies).
- Completes all required shift documentation (ex: records waste).
- Other duties as required.
Physical Requirements:
This position requires long periods of standing. As well, this position requires a significant amount of bending and turning of the wrist.- Lifting and reaching requirements are listed below:
- Reaching across shelves which is approximately a 3 foot reach.
- Must be able to repetitively pour coffee from a coffee pot which when full, weighs approximately 5 pounds.
- When standing at front counter or beverage station, must be able to bend and reach packaging materials, which involves an approximate 1 foot reach.
- Must be able to lift and carry cases of tomatoes weighing approximately 25 pounds.
- Must be able to lift a pot of soup weighing approximately 15 pounds and carry it for a distance of approximately 2 feet.
- Must be able to reach to the back of the storefront sandwich fridge. The approximate reach is 2 \xc2\xbd feet.
- Must be able to repetitively use the cash which involves pushing buttons with your fingers and counting back cash.
Food and Safety:
Conducts daily cleaning functions such as washing surfaces, floors, equipment and maintaining the tidiness of the store.- Must be able to reach into the 3-Compartment dish sink. The depth of each sink is approximately 3 feet.
- Must be able to reach the drying shelf over the 3-Compartment dish sink. The approximate reach to the shelf is 3 feet.
- Must be able to use a knife to cut sandwiches and bagels.
- Must be able to use a tomato tamer to cut tomatoes and cucumbers.
- Follows weekly cleaning schedule such as dismantling, cleaning and reassembling equipment, and cleaning fridges to ensure a clean work area.
- Uses the principles of sanitation (Wash, Rinse, and Sanitize) daily, throughout shift.
- Rotates product using the FIFO (First In, First Out) system.
- Consistently takes temperatures, ensuring hot foods are kept hot, and cold foods are kept cold.
Health and Safety:
Complies with all health and safety requirements such as lifting, knife safety, wet floor procedures, chemical procedures and hot oven safety.- Must be able to lift supplies down from shelves which are at different heights, depending on the layout of the store and provincial/state regulations.
- Reports any unsafe equipment immediately to management.
Organizes and maintains staff levels to meet demands.- Organizes and maintains cleanliness of workstation.
- Informs store manager of supplies required.
- Checks the storage, rotation and freshness of soup, sandwich and bagel items.
- Organizes day to ensure that daily deadlines are met for peak sales times.
- Ensures end-of-shift duties are completed including paperwork and cash procedures.
Reports to: Store Manager or Assistant Manager
Date: August 2009
The above tasks are representative but not all inclusive.
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Job Detail
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Job IdJD2132352
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMoncton, NB, Canada
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EducationNot mentioned