Job Description

At The Fairmont Banff Springs, exceptional service and flavors are the hallmarks of every dining experience. As a F&B Supervisor, your passion for guest service and the pride you take in our menu offerings will ensure that our restaurants are a preferred dining destination and workplace! . This position will be responsible for the effective and efficient day to day operation and will play an integral role in the training of employees. The Supervisor- is also responsible for making sure the concept is applied and promoted via the operations' decisions.

Rate of Pay: Starting at $19 per hour + gratuity

What is in it for you:

Subsidized staff accommodation provided on-site for full time status

Duty meal in our newly renovated staff cafeteria

Competitive extended benefits package including medical, vision and dental for full time permanent status

Employee Travel Program

Comprehensive Wellness Platform (LifeWorks)

Discounts on food & beverage/fitness centre/spa/golf

Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Reporting to the STOCK Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Supervise the STOCK's team in all aspects of the department and ensure service standards are followed
• Provide on the floor support /supervision to the team
• Ensure that daily tasks are completed in a timely fashioned
• Keep cleanliness as a priority
• Ensure that retail display are kept full and looking good
• Maximize revenues by upselling and coaching the team to upsell
• Handle guest concerns, reacting quickly and professionally
• Balance operational and colleague needs
• Have full knowledge of all menus and promotions
• Ensure colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the restaurant
• Follow restaurant & hotel policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Your experience and skills include:

• Previous Food and Beverage leadership experience preferred
• Previous Point of Sale system experience required
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous experience in a fast paced restaurant setting
• Passion for coffee art/coffee shop
• Proserve certified

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 25 lbs
• Frequent kneeling, pushing, pulling, lifting
• Variable temperature indoor + outdoor
• Working in a loud environment

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit