Job Description

SilverBirch Hotels & Resorts is one of Canada\xe2\x80\x99s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

Basic Purpose
The Food & Beverage Supervisor will lead and guide the Food & Beverage team during the shift and serve as an Ambassador of guest satisfaction in achieving departmental goals in service, revenue, and profit.

Duties & Responsibilities:

• Provide leadership for the F&B team and lead by example; oversee shift operations.
• Ensure all department operational procedures are followed in accordance to standards
• Greet seat and service guests in accordance to standards
• Assist with service and/or bussing when necessary to ensure superior guest satisfaction.
• Monitor the schedule daily, ensuring that staffing levels are maintained and consistent with business levels while following the guidelines created by the hotel and union.
• Follow through on guest requests and/or complaints.
• Participate in the development of the merchandising and marketing of all food & beverage services
• Relay suggestions about menu items and guest feedback to the Director of Operations.
• Assist with the recruitment, selection, training and development of Outlet team members to ensure high standards are maintained.
• Contribute to the on boarding and training process of all new associates.
• Ensure all financial reporting is maintained and accurate, including payroll and billing
• Assist with scheduling and inventories as required.
• Actively participate and contribute to project work identified by the Director of Operations
• Ensure superior cleanliness and quality for the outlet areas.
• Ensure the security of keys, company information, and guest information.
• Report unsafe work conditions, areas requiring repair or suspicious persons
• Committed to providing exceptional and professional customer service working within the guidelines set out by procedures and the brand.
• Treat everyone with respect; fosters a cooperative, productive, positive, respectful environment
• Work and communicate in a professional and ethical manner
• Provide information to guests about local attractions, services, hotel services & other amenities
• Maintain standards of punctuality, uniform presentation and personal hygiene
• Attend meetings as required and recognize the importance of contributing new ideas and initiative to the overall success of the operation
• Communicate and cooperate effectively with all departments
• Liaise closely with the Culinary team; promote teamwork between Culinary and Outlet teams.
• Provides a favorable image of SilverBirch Hotels & Resorts and the Brand to the public by consistently demonstrating our Values (Engagement, Quality, Performance, Integrity and Growth)
• Other related duties and projects as assigned

• Strong communication, supervisory and problem-solving skills.
• Able to delegate tasks to associates and facilitate completion.
• Highly organized, able to multi-task and detail oriented; works well under pressure
• Demonstrates accuracy, consistency and thoroughness.
• Strong attention to detail.
• Must be approachable, open-minded and possess excellent listening, communication and interpersonal skills.
• Able to motivate a team.
• Proven ability to train, motivate and develop team members
• Energetic, honest, self-motivated and flexible
• Reliable, punctual and dependable; strong teamwork skills
• Able to sell the services of the hotel

• Minimum 2-years previous Food & Beverage experience is required
• Previous supervisory experience is required.
• Diploma in hospitality is an asset
• Ability to communicate verbally and written in English.
• Reliable and flexible to work various shift schedules.
• Knowledge of wine service is an asset.
• Responsible Beverage Server Certificate.

• Able to push, pull and lift up to 50 lbs and to bend and kneel with comfort.
• Fast paced environment that is often demanding
• Stand, walk and remain on feet to perform job duties for entire shift duration
• Hours and shifts will vary according to occupancy levels.

• Shifts: Will include days, evenings, weekends and holidays
• Range of Hours: 30 - 40 hours per week

Tourism Talent