Job Description

Key Responsibilities:

Guest Experience & Service:

Maintain a welcoming, high-quality dining environment for all guests. Greet guests, resolve complaints, and anticipate service needs. Monitor tables, pacing, and flow to ensure efficient service.

Staff Leadership & Training:

Supervise servers, and support staff during shifts. Coach and train staff on service standards, upselling, and teamwork. Provide feedback and guidance to ensure consistent performance.

Operations & Administration:

Oversee opening, closing, and shift change procedures. Manage guest wait times. Track and report daily sales, tips, and shift performance. Support inventory checks and communicate supply needs. Ensure compliance with health and safety standards.

Communication & Coordination:

Collaborate with the kitchen team to ensure smooth ticket flow. Communicate guest feedback and operational challenges to management. Assist with scheduling, shift coverage, and labor cost control.

Qualifications:

2+ years of experience in restaurant or hospitality management (front-of-house). Strong leadership, problem-solving, and communication skills. Excellent customer service and conflict-resolution abilities. Ability to multitask and stay calm under pressure. Knowledge of POS systems, food service regulations, and best practices. Flexible availability, including evenings, weekends, and holidays.

Work Environment:

Fast-paced, team-oriented restaurant environment. Standing/walking for extended periods; occasional lifting (up to 30 lbs).
Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits:

Casual dress Company events Discounted or free food On-site parking Store discount
Experience:

Hospitality: 4 years (preferred)
Licence/Certification:

Smart Serve (preferred)
Work Location: In person