Job Description

Who Are We?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 17 stores across Canada to-date and more to come!

We are looking for enthusiastic applicants to join our team as a Floor Manager for our Chinook Centre location.

About the Role

As a Floor Manager, you are responsible for overseeing the sales floor activities on the sales floor, ensuring a seamless customer experience while leading and motivating your team. Including but not limited to...

Coordinate shift scheduling to maintain full staffing levels and allocate team members to designated store areas, ensuring seamless daily operations Supervise employee performance, deliver constructive feedback, and resolve any performance or conduct concerns in a timely manner Monitor daily sales and store operations, submitting regular updates and performance insights to senior management along with actionable recommendations, while keeping open communication on floor activities Maintain fully stocked, tidy, and visually appealing sales areas to ensure an exceptional customer shopping experience Conduct routine floor inspections to verify cleanliness, safety, and compliance with health and safety regulations, addressing any maintenance issues immediately Motivate and collaborate with team members to achieve strong performance, offering guidance and support to uphold company expectations Oversee accurate cash handling by associates and ensure end-of-day sales reconciliation is completed properly Handle customer concerns promptly and courteously, working toward effective resolutions that enhance customer satisfaction and loyalty

What We're Looking For

A Bachelor's degree in Business, Retail Management, or a related field is preferred 2 years of retail experience, including at least 1 year in a store management position Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience Skilled in effective communication and building strong interpersonal relationships Demonstrated strong leadership and store operation capabilities Proven problem-solving skills and ability to handle customer complaints effectively Ability to work in a fast-paced and dynamic retail environment
Job Types: Full-time, Permanent

Benefits:

Flexible schedule Store discount
Application question(s):

This position is a full-time job, will your availability be fully open? How long would it take you to commute to the mall? How soon can you start if you are hired?
Work Location: In person