Job Description

Job no: 516795
Brand: FCM
Work type: Full time
Location: British Columbia
Categories: Corporate & Group Travel

Corporate Travel Specialist - Vancouver, BC FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world\xe2\x80\x99s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World\xe2\x80\x99s Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About The Opportunity This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend one to two weeks training online. This remote program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail, and ground transportation bookings as well as the ticketing, changes, and the exchanges. Our Learningcurve Training Program will help to prepare you with the necessary skills to be successful. You will also need to offer exceptional customer service to satisfy our business traveler\xe2\x80\x99s needs. We encourage our Corporate Travel Consultants to study the travel polices of our corporate accounts and develop a relationship with them so, essentially, when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with. Our business hours are 8:00 AM to 8:00 PM, Monday \xe2\x80\x93 Friday. Be prepared to work 9:30 PM PST - 6:00 PM PST. A typical schedule will include 40-hour work week with five 8-hour shifts. Key Responsibilities

• Comprehend & comply with travel policies for multiple busy corporate accounts
• Provide exceptional customer service
• Ensure business traveler\xe2\x80\x99s needs are met and/or exceeded
• Keep client aware of all necessary travel documents and health requirements for countries to be visited
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
• Manage air, car, hotel, and ground transportation bookings
• Arrange both domestic and international itineraries
• Complete all reservations in an accurate and timely manner.
• Provide consultative service to travelers throughout the booking process
• Handle ticketing, adjustments, exchanges & queue management

Experience & Qualifications

• 1+ Experience in Corporate Travel required
• Intermediate Sabre skills required
• Experience with complex international fares strongly preferred
• Experience with complex ticketing & exchanges is preferred
• Professional & service-oriented mentality
• Impeccable business acumen
• High attention to detail
• Geography and international destination knowledge are necessary.
• Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients.
• Candidates should possess decisive and successful problem-solving skills.
• Strong written communication, interpersonal and organizational skills
• Skilled in usage of a personal computer and various software packages
• Bilingual English/French a plus

Work Perks! - What\xe2\x80\x99s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It\xe2\x80\x99s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\xe2\x80\x99t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
  • Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
  • DEI education
  • Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

Location \xe2\x80\x93 Vancouver, Canada If this sounds like the opportunity you have been waiting for then APPLY NOW. This role can be performed onsite or on a hybrid schedule, in compliance with the Company\xe2\x80\x99s Remote and Flexible Work Policy. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group\xe2\x80\x99s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca