Job Description

Supply Partnership Manager - Toronto, ONT

Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing - travel!

To learn more about Flight Centre Travel Group please click

About The Opportunity

The role involves being the main contact for external travel partners, managing relationships with diverse travel products, negotiating contracts, and collaborating across teams. Responsibilities include addressing operational challenges, presenting the company's value to suppliers, achieving performance goals, and attending events.

Key Responsibilities

• Act as the primary point of contact for external travel partners, encompassing Air and Non-Air contacts, as well as diverse Travel products such as Lounges, Cruise, Airlines, Tour Operators and occasional support for the Mexico market.
• Develop and cultivate key industry relationships to enhance FCTG's market positioning and operational efficacy.
• Skillfully handle the receipt, processing, and negotiation of contracts with industry partners, ensuring favorable terms for the organization.
• Engage in cross-functional collaboration to facilitate the consensus-building process for commercial and operational strategies.
• Provide assistance to FCTG's operations teams, addressing escalations, operational challenges, training requirements, and fostering improved relationships between external partners and internal stakeholders.
• Present and continuously update the value proposition of our brands to suppliers, showcasing the benefits of collaboration and maintaining alignment with our evolving business landscape.
• Consistently achieve key performance indicators (KPIs) related to commercial success, operational efficiency, and relationship management.
• Skillfully oversee supplier co-op funds, marketing funds, and incentives, ensuring equitable and judicious allocation.
• Attend supplier events on behalf of FCTG, serving as an ambassador for the organization; occasional travel will be required, necessitating a valid passport at all times.
• Undertake additional duties as assigned from time to time to contribute to the overall success of FCTG.

Experience & Qualifications

• 3+ years experience in partner relationship management, contract negotiation, or the travel industry.
• Willingness and flexibility to travel 2-3 times a month, serving as a representative of the organization at various supplier events. A valid passport is essential at all times.
• A committed team player, dedicated to fostering collaboration, open communication, and contributing positively to the overall team dynamics.
• Demonstrated commitment to maintaining high ethical standards in all interactions and representing the company's values.
• Proficiency in building and expanding professional networks, especially within the travel industry.
• Possess a comprehensive understanding of the travel industry within North America (Canada and USA primarily), including both Air and Non-Air segments, Travel products (Airline, Hotels, Lounges, Parking).
• Exceptional verbal and written communication skills, including the ability to convey complex information effectively to both internal teams and external partners.
• Demonstrated success in negotiating contracts with industry partners, achieving favorable terms while maintaining the organization's objectives.
• Proven ability to establish and nurture key industry relationships, leveraging them to advance the strategic goals of the company.
• Strong aptitude for cross-functional collaboration, enabling consensus-building on commercial and operational strategies.
• Adept at swiftly addressing operational challenges, providing solutions, and managing escalations in a proactive manner.
• Proficiency in analyzing data, trends, and performance metrics to achieve and exceed commercial, operational, and relationship-based KPIs.
• Skilled in effectively presenting and updating supplier value propositions, aligning them with the organization's brands and evolving market dynamics.
• Experience in judiciously managing supplier co-op funds, marketing budgets, and incentives to ensure equitable distribution and maximum ROI.
• A results-oriented mindset with a track record of consistently achieving and exceeding targets and KPIs.
• Ability to thrive in a dynamic and evolving business landscape, adapting to changing responsibilities and priorities as needed.
• Proficiency in English and any additional languages, particularly French or Spanish, would be advantageous.

Work Perks! - What's in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You\'ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can\'t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion

• Diversity Day: paid leave to observe holiday or cultural celebration of your choice
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising

• Employee giving program
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-ED1#FCB#LI-Hybrid
Location - Toronto, Ontario

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company's Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close:

Flight Centre