Job Description

Inside the Role Receive in-bound customer service calls from DTF customers and dealers. Calls are to be answered within defined service level parameters as measured by the phone system and other quality control measures. Finally, timely and accurate processing of customer requests that require follow up shall be done in accordance with service standards and compliant with Daimler Truck Financial Services Canada Corporation procedures.

This is a DTFS Band 89 position.

We Take Care of Our Team

Benefits include an annual bonus program; Pension retirement program with company contribution of 8% for wages, commissions, and bonus (combined with a 10% employee contribution limit); 4 weeks paid vacation; 13+ Calendar holidays; Parental leave top-up to 80% standard (58% extended); Healthcare plan; Life insurance plan (company paid and additional options); Short Term and Long Term disability program.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we\'re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA\'s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving.

Inside the Role Receive in-bound customer service calls from DTF customers and dealers. Calls are to be answered within defined service level parameters as measured by the phone system and other quality control measures. Finally, timely and accurate processing of customer requests that require follow up shall be done in accordance with service standards and compliant with Daimler Truck Financial Services Canada Corporation procedures.

This is a DTFS Band 89 position.

We Take Care of Our Team

Benefits include an annual bonus program; Pension retirement program with company contribution of 8% for wages, commissions, and bonus (combined with a 10% employee contribution limit); 4 weeks paid vacation; 13+ Calendar holidays; Parental leave top-up to 80% standard (58% extended); Healthcare plan; Life insurance plan (company paid and additional options); Short Term and Long Term disability program.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we\'re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA\'s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving.

What You Drive at DTFS

• Answer in bound calls, approximately 40-50 calls and respond to emails from Daimler Truck Financial (DTF) customers and dealers in a prompt and professional manner. Quality will be measured through by regular call reviews, and third party customer surveys
• Quote payoffs and provide payment information
• Assist customers and dealers with all inquiries regarding their account portfolio (i.e. due date changes, auto pay changes etc.)
• Complete paperwork and other action items as required from in-bound calls and/or emails. Investigate and respond to customer complaints
• Use communication and analytical skills to provide mutually beneficial problem resolution
• Timely and accurately process customer requests in accordance to service standards and compliance with Daimler Truck Financial Services Canada Corporation procedures
• Work with the team to complete internal processes within expected turnaround times, assist with special projects/ tasks and support overflow call volume for Operations
• Identify possible improvements or changes within the Customer Service Department in an effort to streamline processes and improve overall customer and dealer satisfaction
• Effectively manage customer cases in a timely manner.

Knowledge You Should Bring

• High School Diploma
• French language speaking & writing required
• Previous experience in Customer Service
• Strong communication and interpersonal skills whether in a leadership or group member role

Exceptional Candidates Might Have

• Bachelor\'s degree in business administration, Finance, or Equivalent work experience in the finance industry
• Commercial Finance experience preferred

#DTFS-CA

Additional Information

Applicants must be legally authorized to work permanently in the country of posting

Final candidate must successfully complete a criminal background check

Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

EEO/Minorities/Females/Disabled/Veterans

Daimler Truck Financial Services is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935

What You Drive at DTFS

• Answer in bound calls, approximately 40-50 calls and respond to emails from Daimler Truck Financial (DTF) customers and dealers in a prompt and professional manner. Quality will be measured through by regular call reviews, and third party customer surveys
• Quote payoffs and provide payment information
• Assist customers and dealers with all inquiries regarding their account portfolio (i.e. due date changes, auto pay changes etc.)
• Complete paperwork and other action items as required from in-bound calls and/or emails. Investigate and respond to customer complaints
• Use communication and analytical skills to provide mutually beneficial problem resolution
• Timely and accurately process customer requests in accordance to service standards and compliance with Daimler Truck Financial Services Canada Corporation procedures
• Work with the team to complete internal processes within expected turnaround times, assist with special projects/ tasks and support overflow call volume for Operations
• Identify possible improvements or changes within the Customer Service Department in an effort to streamline processes and improve overall customer and dealer satisfaction
• Effectively manage customer cases in a timely manner.

Knowledge You Should Bring

• High School Diploma
• French language speaking & writing required
• Previous experience in Customer Service
• Strong communication and interpersonal skills whether in a leadership or group member role

Exceptional Candidates Might Have

• Bachelor\'s degree in business administration, Finance, or Equivalent work experience in the finance industry
• Commercial Finance experience preferred

#DTFS-CA

Additional Information

Applicants must be legally authorized to work permanently in the country of posting

Final candidate must successfully complete a criminal background check

Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

EEO/Minorities/Females/Disabled/Veterans

Daimler Truck Financial Services is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.

Job number: DT-9939

Publication period: 12/04/2023 - 12/11/2023

Location: Mississauga

Organization: Daimler Truck Financial Services Canada Corporation

Job Category: Sales/Marketing/Communication

Working hours: Full time

Daimler Truck