Customer Service/Support


Location
Mississauga, Canada



Job Title: Emergency Services Representative (Bilingual: French/English) On-Site The Emergency Services Representative interfaces with customers via inbound/outbound contacts and/or via the Internet. This position is responsible for providing the highest level of service to individuals in an emergency or distressed state. A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns \xe2\x80\x9cWorld\xe2\x80\x99s Best Workplaces,\xe2\x80\x9d \xe2\x80\x9cHappiest Employees,\xe2\x80\x9d and \xe2\x80\x9cBest Companies for Career Growth\xe2\x80\x9d awards every year? Then an Emergency Services Representative position at Concentrix is just the right place for you! As an Emergency Services Representative, you\xe2\x80\x99ll join an organically diverse team from 70+ countries where ALL members contribute and support each other\xe2\x80\x99s success and well-being, proudly united as \xe2\x80\x9cgame-changers.\xe2\x80\x9d Together, we help the world\xe2\x80\x99s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we\xe2\x80\x99re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop \xe2\x80\x9cfriends for life\xe2\x80\x9d at the same time. We\xe2\x80\x99ll give you all the training, technologies, and continuing support you\xe2\x80\x99ll need to succeed. Plus, at Concentrix, there\xe2\x80\x99s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That\xe2\x80\x99s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you\xe2\x80\x99ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Emergency Services Representative, you will:

• Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
• You will interact directly with the user to obtain details of the emergency request before contacting the appropriate \xe2\x80\x9cPublic Safety Answering Point\xe2\x80\x9d directly or through an intermediary.
• Where permitted by law, the staff in our service center will also provide post-dispatch or pre-arrival instructions to the individual in need of assistance.
• Training and certification will be provided for police, medical, and fire situations.
• The emergency representative is responsible for providing the highest level of service to individuals in an emergency or distressed state.

YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Emergency Services Representative role include:

• Must be Bilingual in French/English, Spanish/English in both written and verbal communication. Language proficiency/fluency tests will be administered to all successful applicants.
• Experience in emergency response and/or high stress emergency communication center environments is preferred.
• Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication tools is required.
• Experience working with a CAD (computer assisted dispatch) application is preferred. Current certification in CPR preferred. Emergency, Fire, Police dispatch experience is beneficial.
• Open to flexible scheduling including days, nights, and weekends. (This will be a 24/7 operation with 5 days on 2 days off scheduling)

WHAT\xe2\x80\x99S IN IT FOR YOU
One of our company\xe2\x80\x99s Culture Beliefs says, \xe2\x80\x9cWe champion our people.\xe2\x80\x9d That\xe2\x80\x99s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we\xe2\x80\x99ll invest in YOU to aid in your career path and in your personal development. In this role, you\xe2\x80\x99ll also be provided with:

• Very competitive starting wage!
• Registered Retirement Savings Plan, Medical, Dental, Vision Insurance after 90 days, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more.
• Full-time paid classroom and on-the-job training.
• Leadership opportunities and networking groups such as Network of Women, Black Professionals Network, Pride, Ability, Wellness, and mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!

REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their \xe2\x80\x9cemployer of choice.\xe2\x80\x9d Location: CAN Mississauga - 6725 Airport RD Language Requirements: English (Required), French Time Type:






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Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.