Job Description

POSITION TITLE

Fitness Centre Receptionist

REPORTS TO

Client Service Coordinator

COMMITMENT

Part Time; approximately 15-30hrs/week

COMPENSATION PACKAGE

$18/hour

ORGANIZATION SUMMARY

Founded in 2008, PISE is a non-profit organization that provides programs and services for South Vancouver Island while managing the Pacific Institute for Sport Education facility, the first summer sport institute in Canada. Nationally recognized for work in the areas of

physical literacy

and

inclusion

, PISE is also a part of the ViaSport Regional Alliance in BC. The organization helps build a healthy, active community while focusing on inclusion, physical literacy, active living and supporting the development of performance sport. PISE's driving purpose is to transform lives through healthy activity and sport by providing physical activity and health education programming and services for children, youth and adults. Visit PISE.ca to learn more.

POSITION SUMMARY

The Fitness Centre Receptionists are responsible for assisting all clients with membership and all program registrations, monitoring client waivers, inputting program attendance in addition to a range of other administrative duties and direct customer service. The PISE Receptionists are also required to be Occupational First Aid (OFA) Level 1 certified as they provide first aid coverage for all occupants of the facility during operating hours. The PISE Receptionists are required to fulfill the job duties efficiently and accurately without direct supervision.

KEY ROLES & RESPONSIBILTIES

Friendly greeting and customer service for all clients

Use online client registration system

Provide program/membership information and registration including fee collection

Cash transactions and daily reconciliations

First Aid attendant to all building first aid emergencies

Handling phone-in and in-person inquiries

Checking ID, membership and waiver information

Handing/signing out equipment, towels, keys

Awareness of facility bookings and assist with facility tours

Assisting team with facility rental set ups and take downs as necessary

Assisting team with room set ups and take downs as necessary

Responsible for opening and closing of the building; ensuring all doors are locked and secured

Cleaning fitness equipment and assisting with maintenance in fitness centre

Signing out fitness equipment to clients

Light cleaning duties and tidying throughout facility as necessary including the High-Performance Gym, Regeneration Room, etc. and other duties as required

KNOWLEDGE, SKILLS & ABILITIES

Fitness Centre Receptionists are responsible for providing Occupational First Aid (OFA) coverage for all occupants of the facility.

Candidates must either be OFA level 1 - Standard First Aid certified, or, be prepared to complete the 1 Day training.

OFA course fees to be covered by PISE. Applicants must be

16

years of age to fulfill the duties of OFA attendant as required by WorkSafeBC.

Current Police Information Check with Vulnerable Sector Screen, or willingness to provide one prior to start of position

Demonstrated previous experience in customer service; cashiering and retail

Sales skills preferred

Working knowledge of Microsoft Office, experience using Outlook and other basic computer skills

Ability to prioritize and multi-task in a busy environment

Strong work ethic: reliable, team player, positive attitude, independent, enthusiastic and outgoing

Experience in fitness or recreation settings an asset

Healthy lifestyle & an interest in health and wellness

Must be available to work

morning, nights and weekend shifts (morning starts at 7:00am, closing is 10:15pm)

The following shifts are open:

o Sunday: open and close

o Monday: 2:30pm - 10:15pm or 4:30pm - 10:15pm

o Tuesday: 2:30pm - 10:15pm or 4:30pm - 10:15pm

o Thursday: 7:00am - 12:30pm or 7:00am - 2:30pm

o Friday: 7:00am - 12:30pm or 2:30pm - 10:15pm

o Saturday: 12:30pm - 8:15pm or 2:30pm - 8:15pm

TO APPLY

Please submit a resume and a cover letter by

midnight: Friday, October 3rd 2025

to:

Jordan Paterson

Human Resources & Admin Coordinator

Thank you for your interest in PISE.

Please note, due to the number of resumes received, only candidates selected for an interview will be contacted.

Job Types: Part-time, Permanent

Pay: Up to $20.00 per hour

Benefits:

Casual dress Company events Flexible schedule On-site gym On-site parking Store discount
Application question(s):

Are you available to work Friday closing shifts 2:30-10:15pm?
Are you available to work opening shifts? We open at 530am
Are you available to work weekends?

Work Location: In person