The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (\xe2\x80\x98Our Children\xe2\x80\x99s Medicine\xe2\x80\x99 in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, M\xc3\xa9tis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca
What You\'ll Be Doing The Senior Credit Specialists focus on complex credit card applications along with credit limit increases while providing support to Credit Services and partnering with various areas including Risk, Banking Centers, frontline Call Center and servicing clients directly. You\xe2\x80\x99ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized credit card solutions. Having a Credit Specialist background is an asset as a natural progression to a Senior Credit Specialist role. At CIBC we enable the work environment most optimal for you to thrive in your role. You\'ll have the flexibility to manage your work activities within a hybrid work arrangement where you\xe2\x80\x99ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You\'ll Succeed

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  Client Engagement - Offer an exceptional client experience by providing support to clients and helping them manage their credit card products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Collaborate with others to ensure clients are connected to the right people and opportunities.
• Problem Solving - Listen, ask questions, and put yourself in the client\xe2\x80\x99s shoes to quickly and efficiently resolve their issues. Act like an owner by taking accountability for client issues, and knowing when to lean on others to find the right solutions.
• Product Knowledge \xe2\x80\x93 Deeply understand CIBC\xe2\x80\x99s suite of credit card products and use your knowledge to connect clients with the right product opportunities. Proactively suggest credit card options that will help clients achieve their financial goals.
• Ability to Multi-task \xe2\x80\x93 Listen, probe and review clients profile simultaneously to provide a resolution and recommendations for the client

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

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  We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

REQUIREMENTS

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\xe2\x80\x99s the right thing to do.
• You love to learn. You\xe2\x80\x99re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You\xe2\x80\x99re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You can demonstrate experience in AS400, Capstone, TS2, ECIF, COINS, Compass and BOLD360. Adjudication knowledge of credit card applications.
• You\xe2\x80\x99re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.