Job Description

PLEASE NOTE: Due to Covid-19 responses to applications may be delayed at this time.
You’ll use your knowledge of CIBC’s card products to support clients as they manage their day-to-day banking needs. As a Customer Service Representative at our Contact Centre, you’ll be the first point of contact for clients calling in with questions about our products. You’ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized banking solutions.
How You’ll Succeed
Client Engagement - Provide support for clients by helping them to manage their accounts and products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Collaborate with others to ensure clients are connected to the right people and opportunities.
Problem Solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find the right solutions.
Product Knowledge – Deeply understand CIBC’s suite of products and use your knowledge to connect clients with the right product opportunities. Proactively suggest product options that will help clients achieve their financial goals.

REQUIREMENTS

• You need to be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work or study permit
• This is a regular full time role that requires flexibility. Training is on a full-time basis for a period of 12 weeks. Your hours will be based on call centre hours and you may need to work rotational shifts of days, evenings, weekends, and holidays.

We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only what you do, but how you do it.
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.