Job Description

About the City of Hamilton Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
JOB POSTING


JOB ID #: 19395 Fire Communication Operator
Healthy & Safe Communities
Hamilton Fire Department
1227 Stone Church Road East NUMBER OF VACANCIES: 2 UNION/NON-UNION: HPFFA Local 288 Fire HOURS Of WORK: 42.00 per week
GRADE: 5
SALARY/HOUR: $31.838 - $53.390 per hour

• Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Permanent Full-Time ID #: 640 Vaccine Verification – As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.


SUMMARY OF DUTIES Reporting to the Chief Communications Officer and under direction of a Communications Officer while on shift, the Fire Communication Operator receives, answers, interprets, transmits and records all emergency and non-emergency calls from the public and other agencies under the jurisdiction of the Hamilton Fire Department. GENERAL DUTIES Receives, analyzes and interprets alarms for all emergencies. Ensures the accuracy of alarm locations and supplementary response information. Using Computer Aided Dispatch (CAD) computer equipment and through manual tables, analyze information received to determine appropriate emergency units required and transmits all pertinent information to those responding units. Relays all updated pertinent information to responding emergency units, while enroute or on scene. Determines the need for other emergency, utility, and service agencies (e.g. hydro, gas). Requests and co-ordinates their response with the assigned fire emergency units. Communicates clearly, calmly and concisely with / and assists Incident Commanders to mitigate emergency incidents. Performs data entry into the Computer Aided Dispatch (CAD) computer system as information is both relayed and/or created. Monitors and records all personnel and vehicle status transactions. Updates all required personnel of designated status changes. Conducts entry/extractions of all required information within the Records Management System (RMS) within areas of responsibility. Receives, processes or refers all non-emergency or general inquiries related to Hamilton Fire Department functions. Maintains a good working knowledge of all Hamilton Fire Department Divisions. Participates in on-going training as assigned by the Chief Communications Officer. Maintains and updates Division journals, response records and other specialized reports and forms as required. Maintains and ensures the accuracy of all appropriate reference material. Observes and tests communications equipment. Notifies appropriate authorities of problems, concerns and malfunctions. Performs preventative maintenance such as cleaning of communications equipment as required. Provides administrative support within the Division. Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety. Performs other duties as assigned which are related to the responsibilities of the job. QUALIFICATIONS

• Previous communications experience related to duties listed above normally acquired through a combination of education and relevant work experience. A diploma from a Public Safety Communications program and / or a diploma or experience with computer aided mapping applications would be considered an asset.

• Must have 20/20 corrected vision including full spectrum colour capacity for dispatch functions.

• Must be able to work shifts, weekends, and statutory holidays.

• Previous experience with a Public Safety records management system would be considered an asset.

• Ability to demonstrate situational awareness, ability to prioritize and problem-solving skills.

• Superior telephone manners with good voice quality, diction and articulation. Good listening skills with demonstrated ability to assess urgency of emergency and non-emergency calls.

• Strong verbal and written communication skills in English. Demonstrated ability to relate to the public, staff, other municipalities in a pleasant and courteous manner

• Demonstrated ability to work calmly and effectively in a fast-paced, at times stressful environment.

• A technical knowledge or previous understanding of two-way radio systems would be considered an asset.

• Previous experience with the Intergraph™ Public Safety Computer Aided Dispatch (CAD) application would be considered an asset.

• Experience in a computerized environment. Must demonstrate proficient keyboarding skills to a minimum of 35 words per minute (wpm). Knowledge of Microsoft Office applications will be an asset.

• NFPA 1061 Standard for Public Safety Telecommunications Personnel Professional Qualifications would be considered an asset

• A good working knowledge of the City of Hamilton with strong familiarity of Hamilton streets and major landmarks/buildings would be considered an asset.

• A general familiarization of the municipalities surrounding the City of Hamilton would be considered an asset.

• Previous experience in a public safety communications environment would be considered an asset.

• Note: As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Records & Judicial Matters Police Check, at their own expense, successful to the City of Hamilton, prior to beginning work in this position.

**Note: Applicants are reminded that the City of Hamilton is a smoke free workplace (Policy No: HR-31-10). Employees working in the Hamilton Fire Department Communications Division are expected to remain in the Operations centre while on duty to ensure that the Centre always maintains minimum staffing.


Disclaimer: Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination. Terms: The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements. We invite you to visit the departmental webpage to obtain further information on the culture and business of this department. The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace. It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.