Job Description

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the \xe2\x80\x9cApply\xe2\x80\x9d button to get started!

Amazing organizations don\'t just happen!

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

Full Time Opportunities

Competitive Salary

Hybrid work environment

All equipment will be provided by us

***First Day of orientation will be onsite

Bill Gosling Outsourcing is currently looking for a Financial Customer Service Representative to add to our team.

WHAT YOU WILL DO

As a Financial Customer Service Representative, you will:

Respond to customer inquiries via phone and/or email

Negotiate payment terms and arrangements, where applicable

Familiarize self with finance products, marketplace lending and personal loan products to be able to provide assistance across a wide range of inquiries

See and understand trends, collate data and escalate issues to Customer Experience Management

Multi-task and switch from written to verbal correspondences / inquiries seamlessly

Outbound calling to customers that have recently inquired about personal loans

WHAT WE OFFER:

Salary- $16.00/hour

Hybrid work environment (minimum 1 day a week in office to multiple days in office based on clients\' needs)

Health & Dental Benefits available after an initial waiting period

Discounted Corporate GoodLife Memberships

Casual Dress Code

Amazing work culture where you can learn and grow

Great work culture where you can learn and grow

3 weeks Mandatory Training: Monday - Friday 9:00a.m. to 5:30p.m. 4th week: 1:00p.m. to 9:30p.m.

Regular Hours of Operations: 12:00p.m. to 11:00p.m

***Open availability is required through hours of operation

WHAT WE ARE LOOKING FOR:

Strong written & oral communication skills

Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization

Familiarity with personal loan products and financial services (interest rates, amortization, credit bureau reporting, etc.)

Experience working with others in a collaborative environment, encouraging others and demonstrating the desire to help others succeed.

WHO ARE WE

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

Office Location: London

Located in: Citi Plaza

355 Wellington St Unit 225

London, Ontario

N6A 3N7

CHECK US OUT FOR YOURSELF

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Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario\xe2\x80\x99s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Bill Gosling