Job Description

Position Overview

We are seeking a seasoned

Deskside Support / Field Engineer

with 7-8 years of experience in IT support, specializing in

network troubleshooting

,

desktop support

, and

end-user computing

. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.

Key Responsibilities

Provide

basic to advanced

support

for desktops, laptops, mobile devices, and peripherals. Diagnose and resolve

network connectivity issues

(LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams. Perform

hardware and software installations

, upgrades, and configurations across Windows and Mac environments. Support

Active Directory

, group policies, and user account management. Manage

OS imaging

, software deployment, and patching using tools like SCCM or Intune. Handle

incident and request tickets

in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation. Collaborate with infrastructure and application teams to support

end-user computing projects

. Provide

Smart Hands support

for data center equipment, network devices, and AV systems. Maintain inventory of IT assets and ensure compliance with asset management policies. Deliver

VIP support

and maintain high levels of customer satisfaction.

Required Skills & Experience

7-8 years of hands-on experience in

IT support

, preferably in enterprise or field service environments. Strong knowledge of

Windows as well as Mac OS

, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security. Experience with

remote support tools

(e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics. Familiarity with

network troubleshooting tools

(e.g., Wireshark, ipconfig, tracert). Proven ability to work independently in

field or dispatch roles

, managing multiple priorities. Excellent communication and interpersonal skills to interact with technical and non-technical users.

Preferred Qualifications

Certifications such as

CompTIA A+

,

Network+

,

Microsoft Certified: Modern Desktop Administrator Associate

, or

ITIL Foundation

. Experience supporting

cloud-based desktop environments

.

Work Environment

Onsite and field-based support across client or internal locations. May require travel and flexible hours based on support needs. Ability to lift and move IT equipment as needed.

Applications will be accepted until December 19,2025.