Job Description

Overview:Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We\'re searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we\'d love to hear from you!Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. AccountablePay Grade Salary Range$52,016.86 - $65,022.01 Responsibilities:Perform on-site maintenance and repairs for production print equipment.Diagnose and resolve technical issues promptly to minimize production downtime.Conduct regular inspections and implement preventive maintenance procedures.Install, configure, and calibrate production print machinery for optimal performance.Collaborate closely with clients, delivering outstanding customer service and support.On-site service of MFPs
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies, maintain accurate records and assist other team members as required
10% - Lead referrals, assists with customer assessments and solution design
90% - break-fix and customer support
Seeks opportunities to improve territory parts budget and inventory control
Perform other relevant duties as assigned by management Qualifications:Demonstrated experience in servicing and repairing production print machinery.Proficient in mechanical and electrical troubleshooting within a production print environment.Familiarity with a variety of production print technologies and systems.Exceptional communication skills and a strong customer service orientation.Ability to work independently and adapt to diverse client environmentsNetwork Skills:
Install and troubleshooting of basic printing and scanning solutions.
Microsoft OS peer to peer and client side of server environments
Familiar with printing from common business appsSolutions Knowledge: Basic understanding of solutions portfolioProduct Knowledge: Excellent working knowledge and certification of production systemsColor Skills: Working knowledge of calibration, and RIP configurationsCommunication Skills: Excellent verbal and written and interpersonal
Mentoring and Instruction: 10% - based on technical expertise
Pre/Post Consulting Ability: Moderate
Working directions: Requires limited assistance for more difficult problemsMust be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
Travelling within Canada. Candidate must provide & maintain valid travel documents at own
expense
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers\xe2\x80\x99 license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends
Perform other relevant duties as assigned by management. About Us:About Konica Minolta CanadaKonica Minolta\xe2\x80\x99s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN\xe2\x80\x99s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the by Brand Keys and presented with Keypoint Intelligence\xe2\x80\x99s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its .also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World . For more information, please visit and follow its accounts on , , , , and !Au sujet de Konica Minolta CanadaKonica Minolta a entam\xc3\xa9 son parcours il y a 150 ans, avec la volont\xc3\xa9 de voir et de faire les choses autrement. Elle innove pour le bien de la soci\xc3\xa9t\xc3\xa9 et du monde entier. Et c\xe2\x80\x99est toujours cet objectif qui l\xe2\x80\x99anime, hier et aujourd\xe2\x80\x99hui. Solutions d\xe2\x80\x99affaires Konica Minolta (Canada) Lt\xc3\xa9e transforme et r\xc3\xa9volutionne les bureaux pour cr\xc3\xa9er une v\xc3\xa9ritable connectivit\xc3\xa9 gr\xc3\xa2ce aux solutions pour un . Parmi ses technologies d\xe2\x80\x99affaires, on retrouve des services de TI, la gestion intelligente de l\xe2\x80\x99information, des solutions de s\xc3\xa9curit\xc3\xa9 vid\xc3\xa9o et des services d\xe2\x80\x99impression g\xc3\xa9r\xc3\xa9s ainsi que des technologies de bureau et des solutions d\xe2\x80\x99impression industrielle et commerciale. Par ses efforts soutenus, l\xe2\x80\x99entreprise a la chance d\xe2\x80\x99\xc3\xaatre continuellement reconnue pour la qualit\xc3\xa9 de ses produits et services. Par exemple, elle a figur\xc3\xa9 de nombreuses fois au palmar\xc3\xa8s CRN des 500 fournisseurs de services g\xc3\xa9r\xc3\xa9s; a \xc3\xa9t\xc3\xa9 finaliste dans la cat\xc3\xa9gorie des logiciels de TI aux World Technology Awards; a \xc3\xa9t\xc3\xa9 reconnue par Brand Keys comme la ; et a re\xc3\xa7u les prix BLI \xc2\xab A3 Line of the Year \xc2\xbb 2021 et \xc2\xab Most Colour Consistent A3 Brand \xc2\xbb 2021-2023 de Keypoint Intelligence pour sa gammeLa reste un moteur important de l\xe2\x80\x99entreprise. C\xe2\x80\x99est pourquoi Konica Minolta Inc. figure pour une sixi\xc3\xa8me ann\xc3\xa9e au des 100 soci\xc3\xa9t\xc3\xa9s les plus durables au monde. Pour en savoir plus, rendez-vous sur le et suivez l\xe2\x80\x99entreprise sur , , , , et ! EOE Statement:Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d\xe2\x80\x99affaires Konica Minolta (Canada) Lt\xc3\xa9e. est un employeur d\'opportunit\xc3\xa9 \xc3\xa9gale.

Konica Minolta Business Solutions, U.S.A., Inc.