Job Description

AMAYOU\'RE AT YOUR best WHEN YOU\xe2\x80\x99RE helping OTHERS BE THEIR best.Posted: 2024-05-01
Closing: Until Filled
Location: Edmonton South Administration or Calgary Service Centre (Hybrid 50%)35% of this role involves travel across Alberta and Northwest Territories (approximately once every three weeks) and a company vehicle is provided for both work and personal use.
This position requires availability on evenings, weekends, and holidays for on-call rotations.Remember that time when you said to yourself, \xe2\x80\x9cI wish I could find a job that combines my love of people and building relationships with my skills for growing and improving our business?\xe2\x80\x9d Well, guess what \xe2\x80\x93 your wish is about to come true. We\xe2\x80\x99re looking for an RSA Field Manager to join our team.AMA Service Providers and Approved Auto Repair Service (AARS) facilities are a group of talented towing companies and owners of automotive repair facilities who are called on to provide quality service to our members in the cities and rural areas of Alberta. Reporting to the Manager, Service Provider Network and Member Relations, you\xe2\x80\x99ll get the opportunity to build and enhance relationships with AMA\xe2\x80\x99s Contracted Service Provider Network, Preferred Service Providers, AARS Shops, and members. You\xe2\x80\x99ll also be helping to recruit and select the Service Providers and AARS facilities as well as monitor their performance and provide business consulting to enhance those business relationships.WHAT MOVES YOU

• While you\xe2\x80\x99re a self-starter who enjoys working independently, you also love being part of a fast-paced and dynamic team.
• You\xe2\x80\x99re all about customer service, whether you\xe2\x80\x99re dealing with internal or external clients.
• You know how to get things done and get results.
• You\xe2\x80\x99re a flexible, team player who thrives on change.
• You\xe2\x80\x99re a stickler for details and accuracy \xe2\x80\x93 you\xe2\x80\x99re so organized that you have an uncanny ability to get your hands on the right information quickly.
• You excel under pressure \xe2\x80\x93 in fact, you pride yourself on staying cool and calm even in the midst of chaos.
• You love the idea of being able to jump in, help people and make a difference in their day.
• You embrace the idea of helping others reach their full potential.

WHAT YOU\xe2\x80\x99LL DO

• Report to the Manager, Service Provider Network and Member Relations.
• Enhance and deepen the relationship AMA has with our automotive partners by optimizing their performance and demonstrating the value AMA brings to their business.
• Actively manage costs associated with the Rural Service Provider Network.
• Aggressively look for process improvement opportunities that will enhance member satisfaction while reducing cost to the Association.
• Identify potential service providers and Approved Auto Repair facilities using formal and informal processes.
• Assist with contract negotiations and upsell the adoption of additional AMA/CAA programs.
• Conduct scheduled visits/inspections with service providers and AARS facilities to ensure compliance with contracts and build strong relationships with contracted facility owners.
• Counsel service providers on persistent issues that affect their performance and/or recommend/provide appropriate education or training.
• Collaborate with service providers to understand their training needs and liaise with the Learning and Development group to identify and implement training strategies.
• Work with other RSA operation groups, service providers/AARS facilities and members to qualify complaints/claims and then facilitate the necessary mediations to effectively resolve any issues.
• Explain custom analytics to help service providers / AARS facilities better understand their performance and recognize opportunities to grow.
• Organize and carry out special projects and educational courses.

WHAT YOU\xe2\x80\x99VE DONE

• You have a high school diploma and a minimum of 3 years managing business relationships and/or service agreements.
• Bonus points if you have general automotive technical knowledge and post-secondary education in business management or related discipline.
• You have a Class 5 driver\xe2\x80\x99s license with fewer than 6 demerit points at any one time and have been driving for at least five years.
• You will be able to pass a Canadian Criminal Record Check.
• You have strong verbal communication skills.
• You have experience with performance management (goal setting, measuring, monitoring and execution skills).
• You\xe2\x80\x99ve proven that you know how to get high-quality results even within tight timelines.
• You have experience in a fast-paced, member-centric and performance-based work environment.
• You have good computer skills and are comfortable learning new applications and systems.

WHAT YOU\xe2\x80\x99LL GET

• Competitive salary.
• A company-provided vehicle for work and personal use.
• Flexible benefits.
• Outstanding employer-paid retirement savings program.
• Great AMA discounts.
• Unlimited learning opportunities.
• Growth opportunity as a leader
• Paid Vacation and other paid time off including a Volunteer Day and Me-Day.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alberta Motor Association