Job Description

About Agi3 Risk Services (ARS)

Agi3 Risk Services (ARS) is a Managing General Agent (MGA) and licensed broker operating in Alberta, Saskatchewan, and Manitoba. We specialize in farm insurance--combining bespoke crop coverage (AgriEnhance(TM)) with farm Property & Casualty (P&C) through our modern Agi3 SaaS platform. Our mission is to strengthen farm resilience with tech-enabled, farmer-first service and expert support.

Role Overview

We're hiring a

Partner Support Specialist

to be the operational backbone for our brokers, growers, and partners. You'll deliver day-to-day client support, streamline onboarding, assist with quotes and policy processing, coordinate claims information, and keep cross-functional work (Sales, Underwriting, Claims, Finance, Product) running smoothly. If you love helping people, tidying processes, and getting things done--with a bias for accuracy and empathetic service--this role is for you.

Key Responsibilities

Frontline Support:

Respond to partner and client inquiries (phone/email) with clear, timely answers about coverage, documents, and platform features.

Relationship Development:

Build strong, positive relationships with brokerage partners and agribusiness allies; proactively share tips, updates, and guidance.

Sales & Underwriting Ops:

Assist with quotes, proposals, intake packages, and document collection; track status and ensure complete, accurate files.

Claims Coordination:

Collect evidence and details, confirm information completeness, and route to the right teams to support timely, accurate claims handling.

Farm P&C (FarmElevate(TM)) Support:

Help the sales team with product inquiries, simple transactions, and the rollout/refinement of P&C workflows.

Billing & Invoicing:

Coordinate invoice processing, reconcile discrepancies, and liaise with Finance, Sales, and Underwriting for smooth transactions.

Issue Resolution:

Troubleshoot basic policy or platform issues; escalate efficiently to product/engineering or partners when needed.

Onboarding & Enablement:

Run light demos and onboarding sessions for new customers/partners; contribute to guides, FAQs, and knowledge base articles.

Documentation & Reporting:

Log interactions in the support/ticket system; prepare regular reports on activity, service levels, and recurring themes to inform improvements.

Events/Travel (Occasional):

Support farm shows, training sessions, or on-farm visits as needed (limited, pre-planned travel).

Qualifications

Required:

o 3+ years in an operations, client support, account coordination, or underwriting assistant role (insurance or financial services preferred).

o Detail-oriented, highly organized, and comfortable juggling multiple workstreams.

o Excellent written and verbal communication, with a friendly, service-driven approach.

o Excellent technical skills and strong familiarity with SaaS/digital brokerage tools (CRM/ticketing, spreadsheets, document workflows).

o Reside in

AB, SK, or MB

and legally entitled to work in Canada.

Preferred:

o Experience in

farm P&C and/or crop insurance

.

o Insurance broker/adjuster license (Level 1 or 2) is an asset.

o Experience in a startup/small team, building processes and playbooks.

o Familiarity with ag-tech tools, telematics, or farm management platforms.

Why Join Our Team?

Innovative Environment:

Help modernize agricultural risk management with AI-driven tools and real-time workflows.

Professional Growth:

Build cross-functional skills across Sales, Ops, Underwriting, Claims, and Product.

Collaborative Culture:

Work with a mission-driven team that supports farmers and values empathy, excellence, and accountability.

Impact at Scale:

Your operational rigor directly improves turnaround times, accuracy, and customer experience for producers across the Prairies.

Work & Compensation

Work Location:

Remote (AB/SK/MB)

Job Type:

Full-time

Schedule:

Monday to Friday (with occasional seasonal flexibility)

Compensation:

Base salary + bonus eligibility

Benefits:

Extended health, dental, life insurance, flexible schedule, work-from-home setup
Job Type: Full-time

Benefits:

Flexible schedule Work from home
Work Location: Remote