Job Description

Classification: Non-Exempt



Job Summary:

The Facility Service Worker primarily installs, repairs and maintains a variety of Alsco dispensers used by customer at their locations. The IS also supports the Service Department by performing tasks such as special deliveries, facility services up-selling/cross-selling and reporting service issues. Performs other duties as required. Reports to the Service Manager.



Essential Functions:

• Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
• Follow company policies and procedures regarding installation and maintenance of Alsco dispensers and facility service products, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
• Ensure customer loyalty and outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Safely operate a company vehicle, following all applicable laws and company policy.
• Monitor and report competitive activity.
• Follow written and verbal instructions and perform other tasks as directed by supervision.


Additional Functions:

• May work with and support other service personnel as required by supervision.


Qualifications:

• Have and maintain a valid driver's license.
• Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
• Demonstrate excellent skills in customer service.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately. Have the mechanical aptitude needed to install, repair and maintain various types of dispensers and facility service products.


Education:

• High School graduation or similar experience. Qualified to hold a driver's license.


Travel Requirements:

• Daily, by company vehicle within a branch area.


Typical Environmental Conditions:

• Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.


Typical Physical Activity:

- Physical Demands - sitting, grasping, driving stooping, kneeling, reaching overhead, lifting up to 75 lbs., standing, walking, writing, speaking, hearing.