Job Description

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we're consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you-the unique, authentic you-to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the Role
As ATB's next Facilities Manager, you will strategically oversee and manage a portfolio of facilities to ensure operational efficiency, exceptional client and team member experience, sustainability, and adherence to budgetary goals. Reporting to the Senior Manager of Facilities, this individual contributor role drives optimal facility performance, manages vendor relationships, and ensures operational excellence across ATB's national real estate portfolio, while also fostering critical relationships, leading emergency responses, and continuously improving processes through data-driven insights and innovative thinking. The Facilities Manager is a vital team member on the People Places & Spaces (PP&S) team, that curates places and spaces that make it possible for ATB to deliver exceptional service to our clients.
PP&S is ATB's real estate and facilities business unit and leads: real estate strategy, workplace optimization and experience, spatial design, construction, project management, leasing and subleasing management, facilities management and maintenance, asset management, facility operations, occupational health and safety, and physical security. PP&S oversees ATB's 1.5 million square feet of space and the team is deeply connected to transforming banking through ATB's client facing locations, leading the way with corporate workplace transformation, both of which bring ATB's mandate to life and power possibility for Albertans.
Accountabilities

• Building Relationships: Develop and maintain strong working relationships with team members, vendors/contractors, landlords, and subtenants across your assigned portfolio. Act as an escalation point for facilities requests, and the key contact for all operational queries. Acting as the point of contact for all landlord communications and ensuring portfolio alignment is strategically integrated across People, Places & Spaces and the enterprise.
• Emergency Management: Provide expert support during emergencies as it relates to physical building remediation. This includes responding to emergencies as part of the Emergency Response Team, providing vendor support for building remediation, ensuring operability of the space and supporting through any repairs, insurance claims triage or corrective actions as a result. Participation in an on-call rotation approximately one week out of every eight weeks is also required.
• Operational Oversight: Manage the facility experience for clients, team members, and subtenants, ensuring service levels meet or exceed expectations of facility operations. Operational elements, including, but not limited to; caretaking, HVAC building systems, space management, banking equipment, furniture, etc.
• Vendor and Contractor Management: Oversee and vet contractor and vendor performance, ensuring all parties adhere to SLA's, safety standards and deliver high-quality service at fair market value to ATB. Maintain ongoing relationships and monitor contractor service level agreements in accordance with internal policies and processes. Manage and oversee vendor KPIs.
• Budget and Lifecycle Management: Strategically manage operating and maintenance budgets, ensuring a balance between client expectations, financial goals, building operations, and business objectives. Drive value creation through life cycle project identification, unplanned life cycle project management and energy efficiency improvements.
• Process Improvement: Continuously improve and maintain processes and procedures related to facility management and workplace standards, across all facilities. This includes the integration and operational activation of new and emerging initiatives across the organization.
• Data-Driven Results: Utilize KPIs, metrics, and data analysis to drive improvements in facility operations and drive visibility into location performance and cost management. Employ Integrated Workplace Management System (IWMS) tools and Google analytics to drive operational efficiencies and cost savings.
• Leadership: Participate in rotational leadership of key bodies of work, providing insights, driving results and bringing together the larger Facilities team towards a common goal.
• Travel: Conduct ad-hoc in person site visits, as well as virtual check in's, which may include overnight travel, in order to maintain high building standards, relationships and vendor performance across the portfolio.

Knowledge, Skills and Experience
Accreditation:

• A post-secondary degree in business operations, business administration, or a relevant field is required. A focus on building operations, facilities, customer service, experience or operations would be considered an asset.
• Professional designations such as RPA, FMA (BOMI), CFM (IFMA) are preferred.
• 5+ years of facilities management or other relevant experience, in a corporate environment. Experience with a distributed retail portfolio is a significant asset.
• Strong knowledge of the G Suite of tools; experience with an IWMS software is an asset.
• Proven experience in vendor management, budget oversight, life cycle project management, and sustainable practices.
• Valid Class 5 driver's license and the ability to travel, including overnight stays.

Skill Requirements:

• Critical Thinking and Strategic Vision: You see the bigger picture and connect daily tasks to ATB's broader strategic goals. You will be responsible for solving short-term challenges while implementing long-term, proactive solutions that reduce costs, improve efficiency and drive results across ATB.
• Sustainability and Energy Management: You have knowledge of energy-efficient technologies, sustainable building practices, and environmental regulations. You will identify opportunities and work to integrate these practices into all aspects of facility management.
• Relationship Building: You excel in fostering relationships with team members and subtenants and are skilled in vendor performance and landlord negotiations. You have a keen ability to build lasting and productive working relationships across the enterprise and understand the importance of the physical environment to ATB's strategic success.
• Communication and Collaboration: You effortlessly keep key stakeholders informed and engaged through strong verbal and written communication skills. You are helpful and supportive, yet assertive and steadfast when making key decisions.
• Client and Team Member Focus: You elevate the client and team member experience by ensuring that facilities are safe, operational, and contribute positively to team productivity and client satisfaction, while meeting all workplace standards
• Innovative Thinking and Agility: You must be forward-looking, flexible and adaptable to work in an agile environment, using a growth mindset to respond to and drive changes, while operating with a customer service mindset, and continually seeking opportunities to improve overall results.
• Self-Motivation and Initiative: As a self-starter, you have the ability to manage multiple priorities, stay organized, and drive projects forward independently, ensuring that exceptional client experience and high facility standards are continuously met.

Workplace Arrangement
This position has a hybrid work arrangement. On average, this means 2-3 days on-site per week. Please note that this is subject to change due to business priorities.
Don't meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role-but you might not check all the boxes-we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you're seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We're dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed-their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you'll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We're excited that you're interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

Skills Required