Job Description

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Key responsibilities:

• Manages the facilities management helpdesk using Hippo by monitoring, and responding to job requests, including liaising proactively and reactively with other staff and creating and tracking work order tickets. Reports generation to track and benchmark work ticket completion.

• Facilitates and operates the Departmental Help Desk by responding to a multitude of complex and diverse requests.

• Analyzes and routes requests to the appropriate area (e.g., Campus Manager, Security, Elevator Service Contractor Spacing, Housekeeping, Locksmith Contractor, Receiving, Maintenance Department or specific individual).

• Operates CMMS work order system and prepares work orders for maintenance department.

• Maintains a customer service focus while guiding co-workers in process of creating work orders, operating CMMS system, reporting request updates back to occupants, contacting Corus or TWD regarding parking or easement issues, participating in response teams as deemed necessary (e.g., Fire Alarm Activation), etc.

• Performs financial-related duties such as controlling departmental Petty Cash System and monitoring the campus management budget.

• Coordinates rental and space requirements by arranging rental of room request through the scheduler, arranging the set-up for the event, and invoicing the external renters.

• Performs duties related to general office functions such as maintaining the office filing system, processing incoming and outgoing mail, coordinating service and repairs to office equipment, etc.

• Other duties as assigned.

Educational and Experience Requirements:

• Two-year diploma or equivalent in Business Administration, Communications, Property Management, or other related education.

• Experience working with a CMMS system would be an advantage.

• Minimum three years of general office experience with an emphasis in customer service.

Skills and Attributes:

• Excellent task identification, coordination, organizational, and prioritization skills.

• Demonstrated communication, collaboration, teamwork, and interpersonal skills at a professional level.

• Demonstrated commitment to uphold the College\'s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• GBC employees please use

to apply via our internal site using your GBC credentials for consideration.

About Us:

prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact confidentially.

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George Brown College