Greet customers warmly in person and over the phone
Accurately take orders using the POS system and confirm details with customers
Monitor and manage orders from third-party delivery platforms (e.g., DoorDash, UberEats)
Ensure orders are properly packed, labeled, and checked for accuracy before handing them off
Handle payments and issue receipts or refunds as needed
Restock supplies, maintain cleanliness, and organize the takeout and retail area
Respond to customer inquiries, resolve minor issues, and escalate concerns when necessary
Collaborate with the kitchen and bar teams to ensure smooth and timely service
Promote and upsell menu items and bottled sauces when appropriate
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