Job Description

Date Posted: 12/08/2022
Req ID: 28881
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Description: About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada\xe2\x80\x99s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise \xe2\x80\x93 Here\xe2\x80\x99s where it changes \xe2\x80\x93 to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

At Rotman Executive Programs, Canada\xe2\x80\x99s leading executiveeducation provider for open-enrolment programs, we enable leaders to develop the capacity to transform themselves, their organizations and their communities by offering specialized business education programs for individual and organizations which address today\xe2\x80\x99s business challenges and opportunities.

Our programs for individuals cover all areas of executive training, including leadership, management, strategic human resources, governance and finance, for public, private and non-profit sectors.

We also work directly with organizations and their executives around the globe to address their unique challenges and opportunities by designing customized programs focusing on helping organizations and their leaders achieve better businessresults.

Reporting to the Associate Director, Program Delivery, the Executive Programs Administrative Support provides administrative support to EP\xe2\x80\x99s central services and resources team and to other areas of Executive Programs, including Marketing Communications, EP Finance and the various portfolios of programs. As a member of the Executive Program\xe2\x80\x99s team, the Executive Programs Administrative Support must practice professionalism and sound judgment in all interactions while maintaining high service standards as defined by Executive Programs. The individual will abide by EPs and Rotman\xe2\x80\x99s set of values in how the position interacts with clients, faculty and staff. A strong customer service orientation, highly developed organizational skills and the ability to multi-task, using sound judgment in prioritizing conflicting demands are also essential.

The Executive Programs Administrative Support must display tact and diplomacy in dealing with clients, participants, specialguests, visitors, faculty, staff, and suppliers.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Resolving issues within the scope of the role andescalating problems as required
• Booking rooms and arranging appropriate accommodations
• Analyzing needs and recommending appropriate technologies for teaching/learning goals
• Providing detailed information and demonstrating the use of technology
• Determining actionable items based on the review of applicable information
• Determining logistical details and activities for instructor development and training sessions
• Analyzing client needs, making recommendations and organizing event logistics and options

Essential Qualifications:

• 
  Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years of related administrativeexperience required, preferably in an academic environment
• Excellent project coordination and event management skills
• Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mailsoftware applications.
• Ability to cope with pressures and deadlines and adapt to evolving processes and procedures
• Ability to deal effectively with multiple priorities and projects with conflicting deadlines while maintaining a high degree of accuracy and high quality.
• Strong communication skills, both verbal and written
• Public Speaking and great interpersonal skills
• Ability to learn and utilize different computer applications and technologies efficiently and effectively in all aspects of the job requirements
• Ability to assume responsibility and work on own initiative, and also collaborate with others
• This position will be required to work a variety of hours and shifts. Early morning, evening and/or weekend shifts might be required

To be successful in this role you will be:

• Approachable
• Communicator
• Motivated self-learner
• Organized
• Problem solver
• Team player

This is a one (1) year term opportunity.
Closing Date: 01/12/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Dane Williams Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.