Job Description

As a member-owned cooperative, we\xe2\x80\x99re helping our members with their real goals and real challenges so they can live the real life they want. It\xe2\x80\x99s what we\xe2\x80\x99ve been doing for over 80 years, and it\xe2\x80\x99s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community \xe2\x80\x93 almost $90 million since 2000 alone \xe2\x80\x93 because when our members do well, we believe our communities should do well too.



Nov 27, 2023




Location: Help Headquarters
Job Type: Full Time
myWork Options: In-person, Hybrid


What\'s the job?
This position is responsible for coordinating and performing the day-to-day activities of the Chief Technology Officer\'s office by providing advanced-level executive and administrative support. In addition, administrative assistance and support may be provided to the Business Line executive team members as required. The incumbent works independently on a regular basis, exercising initiative and sound judgment. Work assignments can be complex, requiring considerable judgment, creativity, and initiative to resolve problems. Work entails dealing with confidential and sensitive issues requiring high discretion and tact.


What you\'ll get to do:

• Performs administrative duties such as composing emails, correspondence, and reports for CTO and others as required. Review all emails and regular mail to the CTO, delegating to appropriate departments for handling, responding to routine requests, and handling CTO follow-up. Maintain CTO filing system. Perform a multitude of tasks simultaneously, prioritizing and planning to obtain optimum results.
• Screens call to the CTO\'s office, redirecting/assisting callers, if appropriate. Represents the integrity of the executive office when making calls on the CTO\'s behalf.
• Maintains CTO\'s calendar as well as coordinates meeting requests, rooms, and videoconference meetings and catering for the executive team, as requested.
• Makes CTO\'s travel arrangements (and other Executives as requested), including transportation and hotel accommodation. Prepare travel and meeting itineraries.
• Acts as a resource by briefing the CTO of daily operations, arising issues or meeting requests. Assists the CTO by communicating specific directives/inquiries to the executive team (and others) and by handling requests or tasks forwarded by the CTO.
• Prepares monthly expense statements for CTO.
• Furnishes and obtains information from senior management or outside representatives; keeps the CTO informed of any items requiring personal attention.
• Organizes and expedites the flow of work through the CTO\'s office. Initiates follow-up action.
• Utilizes advanced desktop skills to design/compile PowerPoint presentations or collate spreadsheets as necessary.
• Has an aptitude to learn quickly and apply organizational knowledge to effectively problem solve.
• Ensures the CTO is well represented in the community and beyond by working and coordinating with various departments/agencies to confirm availability, provide background information, speech materials, etc.
• Requires discretion, confidentiality, and detailed knowledge of the organization\xe2\x80\x99s operations, procedures, and people.
• Superior ability to anticipate needs, prioritize and multi-task and remain highly organized while being sensitive to the confidential nature of work.
• Acts as a link between the Chief Technology Officer and managers, staff, outside agencies, and the public. Takes independent action on handling requests; determines the appropriate course of action; intervenes where necessary; acts as a liaison between departments.

Who are we looking for?

• High School Diploma plus some additional post-secondary courses.
• A minimum of 5 years of senior-level administrative support experience, including experience with business application software.
• Requires excellent communication, word processing, and administration skills with significant administrative and secretarial experience.
• Advanced Microsoft Office skills

Equity, Diversity & Inclusion at Coast Capital
Don\xe2\x80\x99t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone \xe2\x80\x93 including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you\xe2\x80\x99re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.


At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.


We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact accessibility@coastcapitalsavings.com or call 778-391-5836. We will work with you to meet your needs.

Why join Coast Capital Savings?

• Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
• Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we\xe2\x80\x99re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
• A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
• Work where you\xe2\x80\x99re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
• Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
• Retirement options. We also take care of our employees once they retire. That\xe2\x80\x99s why we offer the choice of a defined contribution or defined benefit pension plan or RSP\xe2\x80\x99s.
• Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
• Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We\xe2\x80\x99re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
• An award winning culture. We\xe2\x80\x99re a Platinum member of Canada\xe2\x80\x99s Best Managed Companies and are regularly recognized by Canada\xe2\x80\x99s Most Admired Corporate Cultures and the BC Top Employers Awards.
• We reinvest 10% back into the community. When we do well, our communities do well. That\xe2\x80\x99s why since 2000 we\xe2\x80\x99ve invested over $90 million into our member\xe2\x80\x99s communities.
• Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We\xe2\x80\x99re not all the same and we like it that way. We don\xe2\x80\x99t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.