Job Description

Description

Be a part of an enthusiastic team that helps business leaders solve complex business challenges!

In TELUS Business Solutions (TBS), we advocate for our customers and build long-lasting, profitable customer relationships, with a commitment to understanding and supporting their business outcomes. We drive service relationship excellence in third wave and digital services as well as large deals and are laser focused on TBS\' financial performance.

TELUS Industry Solutions owns our emerging product portfolios built to help business owners digitally transform and overcome post-pandemic challenges. We\'re focused on scaling next-generation services - including 5G and Internet of Things (IoT), Data Monetization, Cybersecurity, Mobile Edge Computing, and Collaboration Solutions - to revolutionize sectors and industries, such as Health Care, Transportation, Agriculture, Manufacturing, and Smart Cities. Most importantly, we\'re doing this while embracing flexible work styles by default, the balance of your personal and professional goals, and a respectful, inclusive and barrier-free workplace where you can all bring your whole self to work to do great things for our Customers, Team, and Community.

As the Executive Assistant to the SVP for Industry Solutions, you enjoy being the go-to expert for a variety of executive level tasks. You are passionate about organization and process improvement, and talented at facilitating virtual correspondence. Your demeanor is personable and professional, and you are able to take on ambiguity with tolerance while rapidly switching tasks and context with ease. You thrive in a fast-paced, dynamic setting, working alongside a team that is dedicated to serving TELUS customers across Canada and work in symbiosis with your leaders, their executive, external and internal stakeholders and have natural abilities to nurture relationships.

Your mandate will involve artfully and thoughtfully managing numerous priorities and activities with a high level of professionalism, collaboration and confidentiality.

What you\'ll do

• Act as the first point of contact for the SVP, handling their daily calendar, providing support in prioritizing and handling conflicting priorities. Use judgment and knowledge of departmental issues, priorities and relationships to respond to requests for meetings by booking appointments or referring requests for meetings to department staff, client meeting and beyond
• Act as a liaison with internal and external customers, vendors, and team members, managing and prioritizing business meetings and activities
• Screen and respond to incoming correspondence, inquiries and phone calls with tact and diplomacy
• Organize and capture actions for leadership team meetings and ensure their timely execution
• Manage and prioritize calendar scheduling, travel arrangements, email requests and expenses for the SVP and broader leadership team, as applicable
• Follow up on deadlines and commitments to or from executives
• Process a variety of materials from draft format (dictation, handwritten notes) or detailed instructions, including letters, memos reports, presentations utilizing Microsoft Word, PowerPoint, Excel, G Suite and Outlook, SAP and other similar technologies
• Manage Purchase Orders and process legal and consulting invoices
• Coordinate hiring approvals, materials ordering, internal provisioning requests, real estate requests, maintain equipment and services
• Manage email distribution lists and send out official communications from the SVP
• Prepare regular or ad-hoc reports for ongoing department programs such as recognition and training
• Manage special projects as required

Qualifications

You\'re the missing piece of the puzzle

You\'ve held similar positions, supporting senior executives, and have many of the abilities, acumen and experience points below:

• Professional corporate image combined with strong interpersonal skills, and an ability to communicate in a professional manner with senior executive management, internal and external stakeholders (verbal and written)
• Tact, diplomacy, discretion, independent judgment and initiative used to work on assignments and communications of a sensitive and often confidential nature
• Strong understanding and practice of human change management
• Precise and effectively written emails; ability to edit correspondence and reports
• Resourceful, with the ability to prioritize, multitask and meet deadlines with minimal supervision to meet the needs of internal team members
• Willingness to work with a high degree of flexibility in responding to changing priorities
• Strong organizational skills with the ability to pay close attention to detail while under tight timelines
• Ability to exercise initiative in adapting procedures to address unusual problems
• Ability to respond to communications on behalf of the executive in a timely and professional manner (phone, email, etc.)
• Event and travel management
• Help organize and drive leadership meetings, team and customer events

Core Values:

• You value and are passionate about diversity, equity and inclusion, team member engagement and the career development of our team members
• You are interested in contributing to our mindset of wellness and employee engagement
• You look forward to helping our leadership team operate in a highly effective manner

Helpful knowledge:

• Advanced knowledge of Google Suite; multiple calendar management, comfortable dealing with multiple time zones, highly organized archiving skills
• Advanced knowledge of MS Office and Google Suite; ability to create and edit documents and presentations according to branding and template standards; ability to work with complex spreadsheets
• SAP knowledge and experience would be an asset

Great-to-haves

We are especially motivated to connect with people possessing one or more of the following:

• Minimum of 10 years of experience in a similar or equivalent role supporting one or multiple senior executives (VP level and above) in a large corporate setting
• Exposure to administrative support responsibilities in a senior management environment
• Background in sales and/or the technology industry
• Knowledge of project management discipline
• Financial acumen
• Ability to travel on occasion

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technology Solutions

We\xe2\x80\x99re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS\xe2\x80\x99s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus