Who you are \xe2\x80\xa2 Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer experience\xe2\x80\xa2 You have a passion fueled with a big \xe2\x80\x98can-do\xe2\x80\x99 attitude - you develop and inspire your co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience\xe2\x80\xa2 You love challenges and capable to prioritize and organize your work and the work of others in order to make the most efficient use of the time available\xe2\x80\xa2 You have at least 2+ years of customer service work experience in a fast-paced retail environment or a distribution center (exchange & returns experience is a plus, but not necessary)\xe2\x80\xa2 You have a genuine interest and knowledge of home furnishing, can handle long queues, assess customers\xe2\x80\x99 issues and deliver solutions with compassion and understanding\xe2\x80\xa2 Leading by example is important to you Your responsibilities \xe2\x80\xa2 Lead a team that has the motivation, knowledge, and confidence to provide our customers with a quality shopping experience\xe2\x80\xa2 Ensure that we listen to our customers, use our knowledge of our product range to offer them informed solutions and analyze their feedback to identify the root causes of issues that may negatively impact the services we offer\xe2\x80\xa2 Develop, communicate and implement result-oriented department where the IKEA Culture is a strong and living reality\xe2\x80\xa2 Stay up to date with IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies or customer relations action plans\xe2\x80\xa2 Support the team members in serving customers during high peak periods and ensuring that they leave with a positive experience\xe2\x80\xa2 Plan staffing according to the customer flow and ensure there is the right number of co-workers in the right place at the right time to run the returns and exchange area successfully We are the ones meeting our customers \xe2\x80\x93 in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we\xe2\x80\x99re a diverse team working for the continued global success of the IKEA Concept \xe2\x80\x93 a concept that helps millions of customers create a better everyday life! JUST SO YOU KNOW In the IKEA world, this position is officially referred to as: Exchange & Returns Team Leader. Full-time: 40 Hours / Week (Including Evenings & Weekends) Salary: 48000 / Year + Benefits (Starting pay may increase depending on experience) Address: 500 Sterling Lyon Parkway, Winnipeg, Manitoba R3P 1E7 Internal candidate application deadline: April 10, 2023 Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.