Job Description

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.
Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We\xe2\x80\x99re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who\xe2\x80\x99s committed to protecting the public.

• We offer a comprehensive health and dental plan.
• Work-life balance.
• This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
• Professional development.
• Equitable employment opportunities.

The Opportunity
The Examination Administrator is responsible for preparing examinations for Council\xe2\x80\x99s license qualification examinations. In addition, the incumbent answers examination inquiries from various internal and external parties. This position permits a balanced hybrid model of work-from-home and in-office.
Duties and Responsibilities

• Handle escalated calls and emails concerning examination inquiries and issues such as cut-off dates, pre-requisite course certification expiration, and special accommodations etc.
• Respond to all examination related inquiries by phone, in-person, and email on topics cutting across examination procedures, scheduling deadlines, and examination qualifications
• Review processed exam registrations daily
• Processing exam registrations that are in the \xe2\x80\x9cContacted Examinee\xe2\x80\x9d stage
• Manage in-person examination registrations beyond cut-off date, which includes:
  • review of qualifications and prior examination writing history;
  • preparation of examination packages;
  • restocking and preparing exam day materials;
  • scoring examinations; and
  • release of results
• Review requests for exemptions from standard policies and refer to the Manager, Examinations, for final decision
• Perform examinee sign-in on scheduled exam days (outside of normal business hours)
• Bring exam papers and materials to the examination venue on exam days, and return them to the Insurance Council\'s office at the end of the exam day (outside of normal business hours)
• Set-up and clean up the exam room on exam days (outside of normal business hours)
• Assist in proctoring or relieving proctors on exam days when needed
• Review online examination eligibility daily

• Extract and enter online examination results daily

• Organize and proctor special sittings
• Ensure examination records are properly stored and secured and privacy policies are followed
• Provide coverage to the Administrative team when needed, which includes:
  • process exam registrations that are in the \xe2\x80\x9cAwaiting Verification\xe2\x80\x9d stage;
  • review of examination registrations for completeness;
  • manage the examinations phone queue, voicemail and main email inbox;
  • portal and reception phone queue coverage

• Handle other duties as assigned

Qualifications and Experience

• Minimum 3 years of customer service or administrative experience
• Valid Driver\'s License and means of transportation preferred
• High school or equivalent
• Excellent computer, word processing, and data entry skills

• Strong skills in Excel is a must
• Excellent communication skills (written & oral)
• Excellent organizing skills and attention to detail