The Project Manager (PJM) is responsible for effectively managing projects and leading, guiding, and consulting clients. The PJM supports the Program Manager in operational planning of programs, manages multiple aspects on programs, and acts as the secondary client contact. Additionally, the PJM may be responsible for coordination of site inspection planning and ancillary meeting management.
Responsibilities
Functions as secondary client contact and works diligently to develop a strong relationship with internal and client teams
Consults with client to determine goals, needs, objectives, expectations, and budget of the program under the leadership of the Program Manager; ability to lead, guide, and consult the client
Is a resource to the client for program development; functions as an essential part of the team by managing projects involved in the planning process
Builds valuable knowledge about the industry to provide the client with creative and compelling concepts
Assess the style of the client and their preferred communication mode and adapts accordingly
Schedules, facilitates, and creates required documentation for client planning calls and debrief meetings to evaluate program results
Support program logistics which may include site selection, room sets, audio visual, food & beverage, entertainment, d\xc3\xa9cor, signage, exhibits/tradeshows, etc.
Manages gift and communication campaigns/mailers against pre-set budget from program design through fulfillment
Is responsible for production and quality check of all written attendee communication pieces for website, confirmation letters, mailings, etc. using both internal and external resources
Assists in the development of program specification documents to ensure operational details are provided to the on-site team
Files, updates, and maintains all information in SharePoint program folders during pre-program planning and post program debrief
Prepares staff uniforms, program documents, and travel staff information for on-site
Facilitates printing and shipping for programs from office warehouse
Is accountable for successful project outcomes, which can include travel to execute project
Basic Qualifications
Bachelor\xe2\x80\x99s Degree in Business, Hospitality, Event Planning, or a combination of education and work experience in event planning required
Minimum of one (1) year of experience in event planning required
Proficiency in Microsoft Word, Excel, and PowerPoint
Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools
Preferred Qualifications
Must be able to behave in a manner that reflects our organization\xe2\x80\x99s Vision and Core Beliefs
Must possess excellent interpersonal skills to be able to provide superior customer service and client consultation from the spirit to serve others; be able to work cross-functionally and develop strong and positive internal and external relationships, and be a strong team player
Must possess excellent organizational and project management skills, ability to prioritize, detail orientation, and the ability to manage multiple customers and projects simultaneously with strict timelines/deadlines
Must possess strong verbal and written communication skills
Must possess proven leadership skills to lead a team and mentor other roles
Must be able to actively listen, have the capability to instill confidence in clients and colleagues and present information with confidence
Must possess self-awareness to understand their own strengths and weakness and how their behavior impacts others
Must be professional in behavior with clients, suppliers, and colleagues
Must be a creative thinker with the ability to gather and analyze information and skillfully conceptualize solutions that go beyond the obvious paths
Must model a positive, solution-based approach and be flexible and open to change to adopt to different client styles
Must be able to work autonomously, while thriving in a team environment
Must be able to maintain confidentiality
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer. About Direct Travel and Creative Croup
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 11th on Travel Weekly\xe2\x80\x99s Power List. For more information, visit www.dt.com.
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