Job Description

This position of an integral part of the Group Sales and Events team and works closely with Banquets, Kitchen, Front Desk, Housekeeping and other departments to ensure the successful execution of all events. The person plays a vital support role in ensuring seamless organization and exceptional guest service for our events and group business.


JOB DUTIES INCLUDE:

Proactively monitors group and events functions ensuring a flawless experience from the start to finish Responsible for planning and coordinating events while meeting the client's needs and setting the Living Water Resorts team up for success Creates BEO's (Banquet Event Orders) and Group Resumes for each group and event Review all BEO's, Group Resumes and Daily Lists and verify all specifications for each group per the client's requirements Establish an effective method of communication between departments to ensure all group specifications will be delivered Communicate any event changes in a timely manner to the relevant department involved Attend and often lead various meetings regarding events and groups, including pre-event meetings, weekly BEO meetings and other meetings as required Responsible for department's administrative tasks such as BEO and Group Resume distribution, upkeep of menus, buffet labels and SOP's. Perform other duties and functions as assigned based on business levels throughout the resort and organizational changes as directed

QUALIFICATIONS:

Hotel/Resort work experience an asset Event Planning work experience an asset Smart Serve Certification Must have a valid drivers license Strong passion in guest service Proven ability to work in team environment and independently at times Strong computer literacy skills in MS Word and Excel Excellent communication and written skills

WORKING CONDITIONS:

Works the majority of time indoors, and on occasion outdoors for special events Must be able to bend, reach and lift at least 30lbs. Must be able to walk and stand for an average of 8 hours per shift. Must be able to work flexible hours including early mornings, afternoons, evenings, weekends and holidays.


At Living Water Resorts, we consider equity, diversity and inclusivity our foundation to success along with our Core Values of Caring, Character, Chemistry and Competency. We believe in equal opportunity and it is our priority to ensure a barrier free recruitment and selection process and if you require accommodation in relation to any materials or processes used during the recruitment and selection process, please notify Human Resources. We will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.