Job Description

Title:Events Coordinator
Department:Programming
Reports to:Manager, Marketing & Communications
Classification: Regular Full Time - Exempt
Hours per Week: 35 hours
Salary Range: $63,827.78 \xe2\x80\x93 $75,091.50+ benefits
Posted:January 2, 2024Closes: January 8, 2024 at 5 pm Eastern.

About the Library
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.

We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications
Education:

• University degree or college diploma required. Ideally in event planning, event management or related.
• Library and Information Technician diploma is an asset.

Experience:

• Previous experience in event planning or programs an asset.

Overall Purpose: As a member of the MARCOM team, the Events Coordinator supports the library\xe2\x80\x99s mission, vision, and values by delivering a customer-first library experience in person, over the phone, and in online interactions. The Events Coordinator anticipates customer needs and finds solutions, so the customer feels welcomed, informed, and supported. The Events Coordinator focuses on creating, planning and implementation of events and programs, along with developing key partnerships to support BPL services and key events.

Key Accountabilities

• Develop event plans and promotion in collaboration with Marketing & Communications colleagues to appeal to BPL audiences.
• Initiate, plan and execute key BPL programs in collaboration with Programming team and Manager, Programming and Partnerships.
• Model BPL\xe2\x80\x99s values in every customer service interaction.
• Provide remarkable customer service to internal and external customers in person, by phone, and online in an efficient and effective manner.
• Anticipate customer needs and look for opportunities to go the extra mile to create optimal customer experiences.
• Provide support for customers and organizations booking BPL rooms and coordinate with colleagues to ensure bookings run smoothly and align with BPL\'s policies.
• Support the learning and entertainment needs and interests of our community.
• Stay current with technology, changes, and updates.
• Uses and promotes technology as a routine part of work, including optimizing and trouble-shooting library technology and online collections.
• Promote new and popular items from BPL\xe2\x80\x99s collections, both online and physical
• Provide support to key events planned by all Programming Portfolios, where applicable.
• Develop key partnerships to support BPL services and key events.
• Provide content for BPL website and social media, including but not limited to: resource lists, trends and events, cross promotional opportunities.
• Meet targets for key performance indicators as set by Management and keep accurate statistics on customer interactions and events.
• Actively engages with training and team meetings
• Awareness of WHMIS and appropriate health and safety practices for the workplace.
• Perform additional position-related accountabilities assigned by management.

Key Business Relationships
Internal:

• Team members in Marketing, Programming, and Portfolios
• Management

External:

• Customers
• Community Partners
• City Partners
• Other Library Systems

Scope
Budget: No budget responsibility or purchase authority.
Direct and Indirect Reports: No direct or indirect reports.

Key Competencies: Knowledge, Skills and Abilities
Behavioural:

• Learn and model BPL\xe2\x80\x99s values during all interactions with internal and external individuals.
• Communicate in a professional manner which is consistent and aligned with BPL\xe2\x80\x99s Voice document.
• Excellent customer service is critical and must include collaboration and teamwork skills and strong interpersonal communication (verbal, written and presentation).
• Comfortable engaging in conversation with customers and partners about the scope of BPL\xe2\x80\x99s collections and services.
• Comfort taking direction on workload and assignments, working within teams and discussing ideas openly.
• Is an active user of library collections, resources, and services, both in person and online, to be able to offer readers advisory services where needed.
• Problem-solving and analytical thinking are key required behaviors, as are planning, organizing and time management.
• Initiative, creativity, and resourcefulness are expected to ensure diverse partnerships and program offerings.
• Resilience and adaptability are important, as is the ability to think quickly, and problem solve.
• Proactively seek opportunities to improve and learn.
• Strong public speaking skills, with comfort preparing a presentation and discussing Library services in large groups, both in person and virtually

Leadership:

• Collaborates with team members in a productive manner.
• Action-oriented and perseveres to address and solve customer needs, ensuring positive customer experiences.
• Maintain knowledge of current events and publishing trends.
• Committed to ongoing learning in an ever-changing environment.
• Initiate, plan and execute key BPL programs and events as coordinated with Programming team and Manager, Programming and Partnerships
• Provide training to programming colleagues where requested.

Technical:

• Knowledge of BPL organization (vision, mission, values, strategic plan, stakeholders, partners, etc.)
• Knowledge of policies, processes, procedures, and systems within BPL
• Knowledge of library Customer Experience Philosophy and Customer Experience Standards
• Ability to technical equipment including but not limited to:

• Demonstrated proficiency in Microsoft Office 365, Windows, iOS and Youtube
• Knowledge of Polaris ILS
• Demonstrated knowledge of online booking and events software- Communico or comparable technology
• Demonstrated knowledge of library tools, resources and technology
• Ability to use programming technology including but not limited to:

• Communico
• BPL Events Calendar
• Zoom and other virtual program platforms used by partners
• AV and basic IT knowledge for onsite film events.

Work Environment

• Most work is completed in public spaces of library while customers are present, with little exposure to noise, dirt, or external elements.
• Some work is completed in office space, high level of computer and phone use.
• Physical work such as moving, changing, and setting up for programs or community spaces; shifting materials, setting up program spaces, packing and unpacking boxes
• Some events are held offsite.
• Ability to travel between Library branches and event venues required.
• Some work may be able to be completed from home.

Working Hours

• BPL is a 7 days per week service and schedules include regular evenings and weekends
• Able to work full time hours
• Able to work evenings and weekends, year-round

Physical and Mental Effort

• Regular periods during which continuous physical exertion is required, e.g. walking, standing, moving equipment for events, lifting supplies, some of which may be heavy or awkward (up to 50lbs.)
• High visual concentration while performing routine tasks requiring accuracy and attention to detail on a computer
• Moderate visual concentration while preparing for in person events
• Ability to push a library book truck (approximately 200 lbs)
• Ability to stand for extended periods of time

Working with us

As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.

Earnings for paid employees include a competitive salary, comprehensive benefits, development opportunities, generous vacation privileges, flexible work arrangements, compelling rewards and recognition, and retirement security.

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Natalya Tridon, Human Resources Business Partner, at

If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.

We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your r\xc3\xa9sum\xc3\xa9 is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.

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Burlington Public Library