Job Description

Enterprise Systems Architect

Reporting to Manager, IT

The Enterprise Systems Architect determines how IT services, solutions, and infrastructure should be built. You will work closely with other teams \xe2\x80\x93 Network, Engineering, Operations, DevOps, Product, BA and other departments to oversee all technologies and services TERAGO uses. Responsible for our IT Infrastructure, System, Network, Security, On-Prem or Cloud Hosted. Install, config, maintain, and day-to-day support of TERAGO\'s IT Network, Servers, Systems, Storage, Applications, VOIP, End User devices, mobile devices and more. Act as our Security Engineer, Project/Portfolio Manager and Implementer of IT projects and initiatives.

Responsibilities:

• Design and build future-proof infrastructure and Data Centers, and provide recommendations and end-to-end leadership and support to projects that align with our IT and business strategies.
• Monitor trends in networking, security, infrastructure and application products to optimize resources, efficiency and costs, and react quickly to changing requirements, applying industry best practices.
• Provide tier 3 support in addition to 24x7 on-call support for our IT Infrastructure and cybersecurity incidents, ensuring proper assessment, root-cause determination, containment, resolution, end-user training to prevent recurrence, and documentation.
• Manage daily operational tasks and resolve assigned ticket; provide service desk support as required.
• Possess communication skills required to present IT strategies, technology roadmaps and solutions to senior management, stakeholders and end-users, who might have little to no background in IT.
• Analyze existing IT environment for improvement, identify deficiencies, vulnerabilities and impacts, and provide new initiatives, changes, patching and upgrades to ensure full security compliance
• Have experience with external audits and can provide evidence for SOC and PCI compliance.
• Define, perform, and train users as needed on various IT policies, processes, and procedures including (but not limited to) system backups and recovery; asset inventorying and management; virtualization; software licensing and deployment; Windows, Linux, Unix integration; Hybrid Azure AD Joined, Microsoft 365 Defender (Endpoint, Vulnerability Management, Identity, ATP etc.); MAM and MDM solutions; design and migration of applications and servers to cloud infrastructure (Azure, AWS, GCP); and design, implement and support of VoIP, ACD, and Contact Center in Call Center Environment.
• Create and maintain diagrams and documentation depicting the current state and/or changes made to TeraGo\xe2\x80\x99s infrastructure in online wikis and ticketing system.
• Are comfortable creating and editing scripts, debugging, and configuring using Perl, C, PowerShell etc.
• Lead vendor solution assessments, RFQ, RFP, POC, and SOW

• 10+ years technical support in an enterprise environment, with 5+ years being in infrastructure planning, architecture design and medium to large scale project implementation, using a wide range of technologies from various vendors.
• Diploma or Degree in science or computer engineering, information technology or a related field.
• Certification in Microsoft, Cisco, VMware, AWS, Security, ITIL an asset.

• Ability to work efficiently, occasionally under tight timelines with changing priorities.
• Great interpersonal skills and ability to form lasting relationships with colleagues and clients.
• Strong analytical and problem-solving abilities.

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