Job Description

Meet Benevity

Benevity\'s award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We\'re also one of the first B-Corps in Canada, meaning we\'re as committed to purpose as we are to profits.

The End User Care Specialists work with Benevity\'s amazing end users, clients and non-profit organizations to push forward our mission of changing the world. The ideal candidate will be detail-oriented, a skilled multi-tasker and keen to join a talented, collaborative team.

Please note: This is a 1 year term role

What you will do:

• Create Raving Fans of Benevity through exceptional service
• Be the primary contact and lead for client support requests by email and phone
• Ensure all service levels are maintained
• Escalate client issues to ensure they are resolved in a timely fashion
• Report system bugs and enhancement requests to the development team
• Become a subject matter expert for specific client programs and provide your expertise to the rest of the team
• Respond to support requests in writing and over the phone

What you bring

• Bachelor\'s degree, or equivalent
• 2+ years of experience in a customer service or client management role
• Highly developed interpersonal and written/spoken communication skills
• Be both independent and a team player focused on excellence
• Experience working in a constantly changing environment, comfortable with change
• Ability to deal with ambiguity and complex systems
• Ability to accurately analyze information and detect nuances in written communications
• Ability to build relationships quickly and easily, using email and telephone
• A second language is an asset

Discover your purpose at work

If you\'re a passionate problem solver and want to put your skills to use helping the world\'s coolest companies do more good in the world, Benevity is the place for you. You\'ll be part of a team with a 99% client retention rate - the highest in the SaaS space - so you can learn and grow with the best.

You\'ll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office/home work environment and so much more. Plus, Benevity\'s very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about.

If you want meaning, purpose and growth, you belong at Benevity.

Join a company where DEIB isn\'t a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, Equity, Inclusion and Belonging are part of Benevity\'s DNA. You\'ll see the impact of our massive investment in DEIB daily-from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves - in a place where everyone has an equitable opportunity to shine!

Here at Benevity, we are committed to creating a culture of belonging and that starts with a fair and accessible hiring process. Any candidates with disabilities who may require accommodations throughout the hiring or assessment process, are encouraged to reach out to .

If you want to feel seen, heard and celebrated, you belong at Benevity.

Benevity