Job Description

At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The successful candidate will support the Engagement and Enablement team to deliver business outcomes such as organizational adoption and user proficiency through leveraging the skills and expertise of the Super User Network.

Accountabilities

• Learning Journey Development & Management:

- Support Manager with execution of individual & SU network learning journeys, mapping out development of skills, and achievement to the plan.

- Assist w/ feedback / inquiries from Super Users

- Coordinate training delivery as needed.

• Super User Onboarding:

- Manage and coordinate onboarding activities with, and for new Super Users

• Management of Annual Performance Objectives Dashboard:

- Maintain and enhance KPI dashboard

- Support program: automate 360 feedback survey and evolve platform annually

• Community Outreach & Engagement:

- Launch and manage collaboration platform.

- Manage online SU directory and master list.

- Liaise with active projects and programs to prepare and leverage SU network.

- Administrative support for drop-in sessions and other community related activities.

- Facilitate user feedback sessions.

• Network Development & Maintenance:

- Manage and maintain SU fill rate: define numbers and locations of SUs, onboard, and monitor turnover to identify and fill gaps.

• Communications:

- Calendar: Manage calendar, ensure BSA update Comms calendar with demo topics

- EBS Sharepoint: maintain and enhance homepage

- Author comms and coordinate reviews and approvals and distribute communications to the SU\'s for various engagement/ follow up activities

Education and Experience

• 4th year undergrad or Master\'s student attending College or University with a focus on Business, Policy, IT, computer Science or equivalent program

• Strong verbal, written, and presentation skills

• Ability to work effectively both independently and as part of a team

• Problem solving and strong desire to learn

• Competency in Microsoft applications including Word, Excel, Power Point and Outlook

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization-it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It\'s where we aspire to be, what we want to achieve and how we\'ll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer

• Within walking distance to the Go Train station
• Free parking, including free electrical charging
• Collaborative environment with a genuine flexible working policy
• Free refreshments
• Challenging work

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person\'s unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.

Algonquin Power & Utilities Corp.