Job Description

Job Summary



ATTA Elevators Halifax Inc. is seeking a proactive and customer-focused Elevator Account & Contracts Manager to oversee and grow our team, and portfolio of maintenance and repair service contracts in Atlantic Canada. This role is responsible for managing client relationships, ensuring service quality, identifying upsell opportunities, and coordinating technical teams to deliver exceptional elevator maintenance and repair services.



Key Responsibilities



Operational Management

+ Oversee maintenance

- Technicians are to champion specific responsibilities based on their strengths, assigned and managed by this role.
+ Ensure timely scheduling of preventive maintenance and
+ Track service performance metrics and implement
+ Assist in budgeting, forecasting, and reporting for assigned


Client Relationship Management

+ Serve as the primary point of contact for assigned
+ Build and maintain strong, long-term relationships with
+ Conduct regular client meetings to review service performance and address


Account Oversight

+ Manage a portfolio of elevator maintenance and repair
+ Monitor service delivery to ensure compliance with contractual obligations and safety standards.

+ Coordinate with field technicians and service supervisors to resolve issues


Sales & Business Development

+ Identify opportunities for contract renewals, upgrades, and additional
+ Prepare and present proposals for maintenance upgrades and
+ Collaborate with the sales team to support new business


Compliance & Safety

+ Ensure all services comply with local codes, safety regulations, and company
+ Support audits and inspections as needed






Qualifications



+ - 5+ years of experience in account management, preferably in elevator or building - Strong understanding of elevator systems, maintenance practices, and industry
- Excellent communication, negotiation, and interpersonal
- Proficiency in CRM software and Microsoft Office
- Ability to travel locally (Atlantic) to client sites as
Preferred Qualifications



+ - Experience in the elevator industry or technical - Knowledge of local elevator codes and safety
Technical background or familiarity with elevator components and
-
What We Offer



+ - Competitive salary and performance-based - Company vehicle
- Comprehensive benefits package (health, dental, retirement).
- Ongoing training and professional
- A collaborative and safety-first work